Write a letter of complaint according to the following outline. (1)2009年3月20日收到“Order No. A210”的货物。 (2)就包装和质量问题提出抱怨。

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问题     Write a letter of complaint according to the following outline.
    (1)2009年3月20日收到“Order No. A210”的货物。
    (2)就包装和质量问题提出抱怨。
    (3)发现第4、第7包货品似乎没有防水材料包装,故在装运过程中受潮。
    (4)第3包货物与样品不同。
    (5)希望采取必要行动,以解决问题。

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答案 March 12, 2009 Dear Sirs, We duly received the goods of our order No. A 210 on 20 March, 2008, but it is with great regret that we have to complain about the problems in packing and quality. We found, upon examination, that Bales Nos. 4 and 7 do not appear to have been packed in waterproof material and have become very saturated in transit. As a result, the textile fabrics that are contained have been very badly stained and show signs of rotting. We have also found that the textile fabrics in Bale No 3 are not the same as the sample. They appear to be too loosely woven and pull out of shape very easily. Under separate cover we have sent you a cutting of this material and also one from the sample so that you will be able to compare them for yourselves. We have always been able to rely on the high quality of your material and packing and feel sure that as a matter of good will, you will wish to take the action needed to help us get over this present difficulty. Sincerely,

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