首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Look at the lecture notes below. • Some information is missing. • You will hear a lecturer giving tips on communicatin
• Look at the lecture notes below. • Some information is missing. • You will hear a lecturer giving tips on communicatin
admin
2010-08-20
40
问题
• Look at the lecture notes below.
• Some information is missing.
• You will hear a lecturer giving tips on communicating with customers over telephone.
• For each question 16-22.fill in the missing information in the numbered space using one or two words.
• You will hear the recording twice.
Lecture Notes
When doing business over the telephone,you have to pay special a~ention to the listening and speaking skills.
Tip 1.Raise your(16)______and smile as you speak;
Reason:You don’t have the advantage of talking with them in person.
Effect:Giving your voice a(17)______& making you sound cheerful.
Although the customers cannot see your smile,they can feel the(18)______through your voice.
Tip 2.Remember and use the customers’names;
Reason:People love their names and love to hear their names.
Effect:Making the service more(19)______and(20)______.
Dos:Listen closely to catch the name/make a(21)______/write it down.
Don’ts:Only be concerned about impressing them or how to(22)______to them
F:Those of us doing Business over the telephone have to pay special attention to the listening and speaking skills since we don’t have the advantage of talking with our customers face to face.It’s im portant to give those on the phone extra attention—listening to their voice,and sensing their emotion.You can’t observe their body language or their eyes like you can in person.A great method to use when talking on the phone is to raise your eyebrows and smile as you talk.It will give your voice a lift.It makes you sound very cheerful.The thing is,they can’t see you smile,so they have to hear the warmth of your heart through your voice.Another very important tip is to realize the value of remembering and using the name of the individual with whom you are talking.People love their names and love to hear their names.We use their names to make the service more personalized and more professional.Hearing one’s own name is music to one’s ears.Always be listening closely to catch the name and somehow make a mental note,or even quickly write it down so you won’t forget it.We have a tendency to be so concerned about impressing others with what we are going to say,or how we are going to respond to them,that the name escapes us.Big mistake.It’s not easy,but it is quite important.
选项
答案
LIFT
解析
说话时抬起眉毛并且面带微笑的好处是能提高声调(give your voice a lift),让你的声音听上去很欢快(cheerful)。
转载请注明原文地址:https://kaotiyun.com/show/S6EO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewherethespeakeris.•Writeoneletter(A—H)nexttothenumb
•Lookatthenotesbelow.•YouwillhearajournalistphoningtheManagingDirectorofShipton’sFoodsabouthisfirm’swebsit
•Lookatthenotesbelow.•YouwillhearajournalistphoningtheManagingDirectorofShipton’sFoodsabouthisfirm’swebsit
A.Avoidemployees’resistancewhengivingafeedback.B.Employees’fearfortheirbadperformance.C.Leaderswillputof
A.fireanemployeeB.decreasepricesC.givefeedbackD.makeacomplaintE.inquiresomeinformationF.expand
Lookatthenotebelow.Youwillhearamancallingtoconfirmtheflight.FLIGHTRESERVATIONFORMName:Den
Youwillhearashortmonologuetalkingaboutwhatlifewillbelikewhenpeoplegetolder.Foreachquestion(23-30),markonel
Youwillhearatalk.Foreachquestion(23-30),markoneletter(A,BorC)forthecorrectanswer.Afteryouhavelistenedonc
Foreachrecording,decidewhatthespeaker’sopiniononintroducingnewproductsintothemarketis.Writeoneletter(A-H)n
Inwhichmonthwilltheauditorscome?Whichproductshavesoldbest?
随机试题
组成药物中含有牛膝的方剂是
关于“天癸”的说法错误的是
按供回对热网分类时,蒸汽热网的管道组成为()。
( )是项目目标能否实现的决定性因素。
某企业主营业务收入为8000万元,流动资产期初总额为6000万元,期末总额为6500万元,则该企业的总资产周转率为()。
导致通货膨胀的直接原因是()。
简述如何培养学生的学习动机。
在秦朝,“子盗父母”“父母擅刑”属于()
Mr.Dowsonlived36Mr.Carey’s.Mr.Dowsonwasrich,butrude(粗鲁的).Healwaysthought37thebestmanintheworldandcouldne
Ilovetravelingbytrain.Fast【B1】______slowlocaltrainswhichstopsateverystation,【B2】______trainstakingbusinessmen
最新回复
(
0
)