2. 外语
  3. A------Chain store J ------Telephone sales B-----Consumer behavior K------Direct costs C------Consumer satisfaction L------Produ

A------Chain store J ------Telephone sales B-----Consumer behavior K------Direct costs C------Consumer satisfaction L------Produ

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问题 A------Chain store J ------Telephone sales
B-----Consumer behavior K------Direct costs
C------Consumer satisfaction L------Product quality
D------Direct selling M------Purchase decision
E------Market demand N------Added value
F------Market research O------After-sales service
G------Target market P------Brand management
H------Brand image Q------Customer loyalty
I ------Promotion methods
Examples：(C)消费者满意度 (Q)消费者忠诚度
(   )直接成本 (   )消费者行为
选项
答案K，B
解析
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