2. 外语
  3. Sports Today 365 Boulevard Avenue New York, NY 10032 October 18, 2006 Jessica Parker 555 George Street Los Angeles, CA 90095

Sports Today 365 Boulevard Avenue New York, NY 10032 October 18, 2006 Jessica Parker 555 George Street Los Angeles, CA 90095

admin2014-12-30  43
问题 Sports Today
365 Boulevard Avenue
New York, NY 10032
October 18, 2006
Jessica Parker
555 George Street
Los Angeles, CA 90095
Dear Ms. Parker,
We want to acknowledge receipt of and thank you for your letter dated September 28th concerning issues of Sports Today not sent to you. We have investigated the matter and found that you should have received your September and October issues, as your subscription is not up for renewal until November 1, 2010.
We would hereby like to apologize sincerely for our mistakes. I have corrected the error and raised a packing order to be sent to you tomorrow on October 19, 2010, for the two missing issues. And to make up for the mistakes we have made, we have enclosed our two other best selling magazines(Cars Today and Home Today) in a different package.
We’d also like to let you know that we value you as an important customer to Sports Today. I would like to take this opportunity to invite you to renew your subscription with us for another year. We have attached a self-addressed, postage-paid envelope and a subscription form with a special discount of 25% off our normal rates for your convenience.
Once again, please accept our sincere apology for the inconvenience we caused you. Feel free to contact us or email us if you need any further help or clarification. We will always be at your service.

Customer Service Officer
What will Ms. Parker receive as compensation?
选项 A、A 25% discount on her next subscription
B、Other publications from the same company at no cost
C、A check for the missing magazines
D、An apology letter from the president of the company
答案B
解析 为表示歉意，杂志社附赠了两本杂志(《今日汽车》和《今日家庭》)。答案是(B)。
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