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An entirely new landscape is emerging with technology options central to the work and possibly your business model: work automat

admin2019-09-15  4
问题    An entirely new landscape is emerging with technology options central to the work and possibly your business model: work automation. 【R1】__________
   The simplest and most mature so far is robotic process automation. It can be used to automate high-volume, low-complexity, and routine tasks. It is particularly effective in automating the so-called "swivel chair" tasks, where data needs to be transferred from one software system to another. These tasks are traditionally done by humans. 【R2】__________Creating a virtual workforce of software robots can help companies streamline operational processes as well as increase the quality and cost-effectiveness of shared services.
   【R3】__________
   Developments in machine learning, powered by scalable computing resources in the cloud and heavy investment in exceptional human talent by the large players in the IT industry, are making computers capable of recognizing patterns and understanding meaning in big data in a cunningly human-like way. This "recognition intelligence" is showcased in systems for voice recognition, voice-to-text, natural language understanding, image understanding, and a host of other applications that are increasingly becoming available to consumers and companies.
   Cognitive automation can be used to gain new insights into big data. When it comes to transforming a company’s strategy around the future of work, talent analytics combined with machine learning can be a very powerful tool for analysis and prediction.
   Another area that is rapidly evolving is social robotics. 【R4】__________They can be drones that fly or swim, anthropoid robots that walk, or swarm robots that roll on wheels. They are programmable and can adapt to new tasks. This new generation of social robotics can automate routine as well as non-routine tasks. Freed from the assembly line, the social robots can collaborate with humans in a variety of applications that were unthinkable a few years ago.
   A good example is the Kiva robots that Amazon has been using to increase the efficiency of its order fulfillment process. 【R5】__________By reengineering the process using robots, Amazon did not replace the human workers but rather made them more productive in a way that allows human to focus on the "higher value added" activities while robots take on the more routine aspects of the job.
   [A] There are currently three technological enablers of work automation: robotic process automation, cognitive automation, and social robotics. Each technology fits a different kind of work and has different implications depending on the work to be done.
   [B] Unlike their predecessors, this new generation of robots is not bolted on an assembly line; they are mobile and move around in our everyday world.
   [C] Nevertheless, most of the current excitement around work automation stems from systems that can replace humans in non-routine, complex, creative, and often exploratory tasks—in other words, systems that can automate human cognition, or cognitive automation.
   [D] Instead of having human agents visit cars to assess the damage, an app used by the car policy owner and powered with image recognition intelligence could process photos of the car damage, assess the degree of the damage, and estimate the size of the claim.
   [E] For example, they may involve taking inputs from emails or spreadsheets, processing the information by applying certain rules, and then entering the output into some other business systems, such as an ERP or a CRM.
   [F] Instead of Walking the aisles to find the right packages, humans now stand on platforms while an army of social robots brings the right package to them at the right time.
   [G] Selecting the right technology for automating work tasks and improving performance is therefore critical for business, as is the alignment of the selected technology with a comprehensive strategy for the future of work.
【R1】
选项
答案A
解析 第一段开头指出随着技术的不断发展，逐渐出现了工作自动化这一新格局，推测空格处可能是对工作自动化的介绍。空格后是第二段，主要介绍工作流程智能化；其中，最高级The simplest and most mature提示上文应已提及某些自动化的类型，且包含本段所讲的“工作流程智能化”这一类型。综观各项，只有A提到相关信息，A介绍了三种类型的自动化技术，除了robotic process automation之外，还有cognitive automation和social robotics。浏览全文，发现下文依次介绍了这三种技术的情况，A填入第一段的空格处，可起到总起概述的作用，形成总一分结构，文意顺畅。布局合理，故A为答案。
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