首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
• Read the article below about customer services. • For each question 23-28 on the opposite page.choose the correct answer.
admin
2010-08-16
40
问题
• Read the article below about customer services.
• For each question 23-28 on the opposite page.choose the correct answer.
• Mark one letter(A,B,or C)on your Answer Sheet.
Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition.It’s one of the strengths a small business has,and by emphasizing customer service,you can compete with larger companies who may offer more variety,lower prices,and other perks you can’t afford.Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible.
If a customer has a problem.apologize and fix the problem.Make sure to let customers let off their grievances,even if you are tempted to interrupt and over a refund creates ill will.Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer.Obviously,some customer requests are too outrageous to comply with.If that’s the case.do your best to offer a moderate,appealing alternative.
Ask your customers to rate your service on a regular basis.This can be done via a short questionnaire included with every product sold or mailed to key clients.Keep the questionnaire short so that it is not a burden for customers to complete.Always let customers know the purpose of the survey is to serve them better.If they fill out thesurvey and have no problems,it is a reminder of what good service you offer.If issues do arise,they can be addressed.
You must be flexible when it comes to your customers and clients.This means doing a project for a client in a pinch,having an early morning meeting even if you like to sleep in,and meeting on Saturday even if you usually reserve your weekends for yourself.
Flexibility can also mean getting information for your client,even though it may not be in your area of expertise.Say,for example,you’re catering a wedding and your client needs information on Irish wedding customs.It’s just as easy to make a call to your local library and fax the information to your client as it is to say‘I don’t know anything about that.’And making that extra effort will ultimately pay off with a very satisfied customer.
Make your customers believe they are important to you by always appearing to go the extra mile.Build a little cushion into a deadline and deliver early.
To offer a good customer service.you have to
选项
A、sleep less.
B、work on weekends.
C、change your schedule sometimes.
答案
C
解析
从倒数第三段的第二句话可以看出A、B两项所述内容只是作者在举例说明“You must be flexible”,但并不是说为了给顾客提供优良的服务就必须少睡觉或在周末工作。所以C为正确选项。这道题在于测试考生是否知道being flexible的具体含义。
转载请注明原文地址:https://kaotiyun.com/show/UGbO777K
本试题收录于:
BEC初级阅读题库BEC商务英语分类
0
BEC初级阅读
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutbusinessmeetingsandthequestionsontheoppositepage.•Foreachquestion13-18,markonelette
•Readthearticlebelowaboutbusinessmeetingsandthequestionsontheoppositepage.•Foreachquestion13-18,markonelette
•Lookatthestatementsbelowandtheinformationaboutcardsontheoppositepage.•Whichcard(A,B,CorD)doeseachstate
•Readthefaxbelow.•ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.•Foreachquestion19-33,m
•Readtheadvicebelowaboutdeliveringalecture.•Inmostofthelines34-45thereisoneextraword.Itiseithergramma
ReasonsforInternationalTradeForeigntrade,theexchangeofgoodsbetweennations,takesplaceformanyreasons.Everyna
ReasonsforInternationalTradeForeigntrade,theexchangeofgoodsbetweennations,takesplaceformanyreasons.Everyna
Readthearticlebelowabouttheneedforlanguagetrainingintheinternationalmarketplaceandthequestionsontheoppositep
Readthearticlebelowabouttheroleofexecutiverecruitmentagencies.Choosethebestsentencefromtheoppositepagetofill
ThemeetingisbeingheldtodiscussAnotherpersonarguesthatpricesshouldbeincreasedbecauseof
随机试题
民主政治取代专制政治是公共关系产生的()
企业是指从事生产、流通、服务等经济活动,以产品或劳务满足社会需要,并以获取盈利为目的,(),实行自主经营、自负盈亏的经济组织。
被害人陈某的法定代理人张某不服某市人民法院的一审判决,张某可以()
下列关于项目财务评价指标的说法,正确的有()。
禁止将回购资金用于固定资产投资、期货市场投资和股本投资,这是由( )所决定的。
()是指借款人向银行申请的用于满足生产经营过程中临时性、季节性的资金需求,或银行向借款人发放的用于满足生产经营过程中长期平均占用的流动资金需求的贷款。
已标价工程量清单中没有适用或类似于变更工程项目,且工程造价管理机构发布的信息价格缺价的,由()提出变更工程项目的单价,并报发包人确认后调整。
正常人血糖浓度为()mmol/L。
你是下派到某村的干部。该村群众基础不牢,对村里工作有抵触,村长和支书有矛盾,你将如何开展工作?
素质教育必须为学生的健康成长打好三方面的基础:打好身体健康成长的基础;打好进一步学习或终生学习的基础;为他们将来走向社会打好基础。()
最新回复
(
0
)