You hear part of an interview in which a film director talks about his favourite movie. Why does he like the film?

Interviewer: So, do you have a favourite movie?
Director: Oh ... that’s difficult. Well ... I think it has to be The Agents, the Mel Rivers movie. I like it because it reminds you that no matter how hard life is, or how many times you get knocked down by bad situations, things can get a whole lot worse.
Interviewer: When did you first see it?
Director: On television, late one night... I must have been about 16. There were moments when I just couldn’t stop laughing. It’s anarchic and silly, but it’s very warm. I love the friendship that develops between the two main characters.

Woman:  It’s no good just standing there saying you’re sorry, because that isn’t going to give me the photographs you’ve lost, is it? And I took them on a once-in-a- lifetime holiday, so it’s impossible to replace them. It didn’t cross my mind for an instant that you could lose a roll of film, just like that. To be frank, I think it’s an insult just to offer me a new roll in its place. I would expect at the very least to be offered a refund and compensation for the loss and inconvenience, even if it isn’t your normal policy.