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Apartado 519 Panama, Republica d

admin2009-06-28  49
问题 Apartado 519
                                                                                                Panama, Republica de Panama
                                                                                                                 June, 2002
Customer Relations Dept.
Univox Audio Systems, Inc.
7789 Grove Blvd.
Palo Alto, CA 94302
Dear Sir / Madam,
   I’m writing to you concerning a Univox CD player(Model CDP4500) that I purchased several months ago from one of your dealers (经销商) here in Panama City: Discount Audio.
   From your ads, I was led to believe that your audio equipments are the best available on the market. That’s hard to believe, considering that I’ve had nothing but problems with my CD player from the day I bought it.
   For one thing, the tracking (跟踪) mechanism doesn’t work properly; I can never tell for sure what part of the CD is playing. And now there’s a problem with the volume(音量) control; sometimes it works and sometimes it doesn’t.
   I took the player to the service department at Discount Audio. When I picked it up, they said they’d fixed the tracking mechanism as best they could, but it still doesn’t work properly.
   I’m sick and tired of all the problems I’ve had with your product. I hope you will understand my concern. I look forward to hearing from you about what you can do to help solve this problem.
                                                                                                          Faithfully yours,
                                                                                                             Roberto Suarez
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答案complaint
解析 推理题。问题是问我们这是属于哪种类型的信。根据这封信的内容来看这是顾客对产品质量问题向厂家反映的投诉信。
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