•You will hear five short recordings. Five people are talking about a problem that occurred. •For each recording, decide what ea

M: It was just so embarrassing, the whole thing. I mean, being late’s one thing, and I had already got my secretary to phone through and leave a message to say I was running behind schedule. But in the end I didn’t get there at all... and all the other managers were there to see the team show the project and its results. Oh well, that’s how it goes, I guess.

M: Well, I thought it was a bit strange at the time, but I just took down what I thought I heard on the machine, and then made out the order form accordingly. It wasn’t till they called back to query the quantity that we realised just what I’d done. Still, we sorted it out before it was too late so it wasn’t a disaster, after all.