首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
On Customer Service Write an essay of 160-200 words based on the drawing. In your essay, you should 1) describe the draw
On Customer Service Write an essay of 160-200 words based on the drawing. In your essay, you should 1) describe the draw
admin
2017-02-18
49
问题
On Customer Service
Write an essay of 160-200 words based on the drawing. In your essay, you should
1) describe the drawing briefly,
2) explain its intended meaning, and then
3) give your comments.
选项
答案
In this picture, two scenes are depicted. Before the sale, the customer service representative is very eager to serve the client to secure the order. After that, when the client wants to cancel the order, he puts up a "out of service" sign. This picture satirizes the "before and after" sales technique adopted by some customer service representatives. They would be friendly and hospitable to customers before the sale. But once the sale is made, they would pull a long face to frighten you off. In my opinion, this kind of customer service attitude is very short-sighted and will lead to losing returned customers. The customer service representatives might think that they can make a profit by playing this trick on customers. However, once customers learn that the representatives’ sales technique is despicable, they will never patronize their products or service again. In this sense, they have lost many potential loyal customers who would be the constant source of profits. In short, to secure and retain a customer, customer service representatives must be able to deliver satisfactory service before and after sales.
解析
这幅图片刻画了客服在售前和售后两种截然不同的态度。售前热情好客,售后冷面相对。根据这一思路,并按照题目要求,全文可以安排如下:
第一段描绘图片,并指出图片的意图:讽刺一些客服人员售前和售后两副嘴脸的伎俩。
第二段提出个人看法:这种服务态度是很短视的,难以招来回头客。做生意应当要诚实经营,售前与售后都以客为先才能赢得客户并留住客户。
第三段总结全文:只有提供让人满意的售前和售后服务,才能赢得并留住客户。
转载请注明原文地址:https://kaotiyun.com/show/VOEZ777K
0
考研英语一
相关试题推荐
Forthepastfewmonths,artificialintelligence(AI)hasbeenamuchtalkedabouttopicintheworldsofbothpopcultureandsci
Thereweresomeconsistentpatternsamongtheheavierreaders:Fortheyoungerchildren—ages6to11—beingreadaloudtoregula
Writeanessayof160-200wordsbasedonthefollowingdrawing.Inyouressay,youshould1)describethedrawingbriefly,
Writeanessayof160-200wordsbasedonthefollowingcartoon.Inyourwriting,youshould1)describethecartoonandthe
ManyAmericansregardthejurysystemasaconcreteexpressionofcrucialdemocraticvalues,includingtheprinciplesthatallc
IwasaddressingasmallgatheringinasuburbanVirginialivingroom—awomen’sgroupthathadinvitedmentojointhem.Throug
Whennextyear’scropofhigh-schoolgraduatesarriveatOxfordUniversityinthefallof2009,they’llbejoinedbyanewface
【F1】JapansaidTuesdayithadsuccessfullyextractedmethanehydrate,knownas"fireice",fromitsseabed,possiblyunlockingm
Inthefollowingtext,somesentenceshavebeenremoved.ForQuestions1~5,choosethemostsuitableonefromthelistA~Gtofi
TheUnitedStateseconomyproducedroughly$15trillionworthofgoodsandservicesin2008,makingiteasilythelargestinthe
随机试题
宴会成本核算要尽可能考虑________和席间服务各个项目所需要的成本。
当血浆蛋白显著减少时水肿的主要原因是()
粪便中发现虫卵呈卵圆形,大小0.06mm×0.04mm,卵壳薄,一层,无盖,卵内常可见到4个卵细胞,其虫卵特征符合
E1cm1%吸收系数符号中的1%是指()。
现行药品管理法律和行政法规确定的行政许可项目不包括()。
识别风险是风险管理的基础,进行风险识别时所要解决的主要问题是()。
【背景资料】某工程公司中标承包一城市道路施工项目,道路总长15km,其中包括一段燃气管线的敷设。工程建设工期很紧。为抓紧时间,该公司很快组成项目经理部,项目部进行了临建。项目部拿到设计院提供的设计施工图决定立即开始施工,监理工程师尚未到场。开工后项目部组
咨询过程中最核心、最重要的实质阶段是()阶段。
生态平衡是指在一定时间内生态系统中的生物和环境之间、生物各个种群之间,通过能量流动、物质循环和信息传递,使它们相互之间达到高度适应、协调和统一的状态。在一定限度的干扰下,生态系统能通过自我调节恢复到初始的稳定状态,一旦超过就会衰退乃至崩溃。根据上述
根据下列资料,回答以下问题。2013年,高新技术产品的进出口差额为多少亿元?
最新回复
(
0
)