首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
admin
2018-02-08
32
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】【T1】______
Don’t【T2】 your actions【T2】______
Makes your apology less【T3】【T3】______
Accuse people of misunderstanding you
2.【T4】【T4】______.
【T5】 apologies are meaningful and show your attention【T5】______
Avoid【T6】: impossible to address the issue【T6】______
3. Communication matters
Listen to others and stay【T7】【T7】______
If the other party is still upset,
take a【T8】【T8】______
redirect the conversation from【T9】【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】【T10】______
【T8】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret. [1]Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad."
[4]Next, accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout, express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me! " you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
timeout/time-out
解析
本题考查对分论点的把握。录音的第三个要点为积极沟通,并提出如果对方情绪依然低落(不适合沟通),则可以采取两种办法:第一,暂停一下(take a timeout);第二,转移话题(redirect the conversation)。
转载请注明原文地址:https://kaotiyun.com/show/VwDK777K
0
专业英语四级
相关试题推荐
"Soonenough,nobodywillrememberlifebeforetheInternet.Whatdoesthisunavoidablefactmean?"Itiswiththissoberingque
TypeDpersonality,firstdefinedinthe’90s,ischaracterizedbyfeelingsofnegativity,depression,anxiety,stress,anger,a
[A]community[B]compassion[C]describe[D]distractedly[E]documenting[F]drastic[G]immediate[H]increasingly[I]prescribe[J]protective
[A]community[B]compassion[C]describe[D]distractedly[E]documenting[F]drastic[G]immediate[H]increasingly[I]prescribe[J]protective
SomeofmyfondestmemoriesarewhenI’veputtogetheralargegroupoffriendsanddidnothingbut______.
WhenIwastwenty-sevenyearsold,Iwasamining-broker’sclerkinSanFrancisco,andanexpertinallthedetailsofstocktra
MakeYourHolidaysMoreMeaningfulI.Whattodobeforetheholidayseason1)【T1】______aweeklycalendar【T1】______2)starteli
HowtoBuildYourVocabularyEffectivelyVocabularyisthefoundationoflearningalanguage.Withoutit,noneoftheskill
A、Herbalmedicine.B、Sleepingpills.C、Drinkingmorewater.D、Listeningtomusic.D本题考查细节。由句(4—1)可知,女士说一些人吃草药调理,也有人吃安眠药来让自己在飞行中睡
随机试题
画出晶体二极管正“与门”电路图及“与门”逻辑图形符号。
设z=f(exsiny,x2+y2),其中f(u,v)可微,求
接诊后应当最优先采取的措施是( )最理想的上眼睑皮肤缺损的处理方法是( )
A、血府逐瘀汤B、启宫丸C、桃红四物汤D、乌药汤E、苍附导痰丸治疗月经过少痰湿证,应首选
审方时应检查
账务处理系统中.对计算机记账凭证的审核是由输入该凭证的人员兼管的。()
当出现()的情形时,投机者适宜开仓买入白糖期货合约。
商业银行的业务主要分为资产业务、负债业务和其他业务,商业银行负债业务不包括()。
在西方文论中,风格和作风是两个截然不同的概念,并不像我们现在的许多论文那样,______没有对这两个词加以严格的区别,______有时是在异词同义的情况下使用它们的。______在外国文论中,作风一词多半含有贬义,______作风也显示了作者的某种独创性
Sportisnotonlyphysicallychallenging,butitcanalsobe【B1】______challenging.Criticismfromcoaches,parents,andotherte
最新回复
(
0
)