2. 外语
  3. Sometimes normally positive coworkers are negative. Some of the time, too, they have their reasons for negativity (消极情绪). You wi

Sometimes normally positive coworkers are negative. Some of the time, too, they have their reasons for negativity (消极情绪). You wi

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问题     Sometimes normally positive coworkers are negative. Some of the time, too, they have their reasons for negativity (消极情绪). You will take a completely different way to deal with these occasionally negative coworkers.
    You need to listen until you are certain that they feel heard out and listened to. Sometimes people repeat negative sentiments (情绪) over and over because they don’t feel like you have really listened to them. Ask questions. Really understand their statements. Make sure that you have actively listened.
    Decide whether you believe the employee or coworker has sound reasons for their negativity. If yes, ask whether they’d like your help to solve the problem. If they ask for help, provide advice or ideas for how they can address the reason for their negativity.
    Short-term advice that points a person in a positive direction is welcome. But, your role is not to provide therapy (治疗). Nor is your role to provide comprehensive career advice or long-term recommendations. Point the coworker to helpful books, seminars, or the Human Resources Department to solve their problem. Know your limits when advising coworkers.
    If you are frank, hopefully, the negative person will stop complaining or unfortunately, probably target a less straightforward employee. If you see this happening, you might want to head to your HR manager to let him in on what is happening. He may address the problem to create a friendly workplace.
People repeatedly express their negative sentiments because
选项 A、they think they have no one to rely on
B、they think of themselves as a failure
C、they don’t believe they have been treated fairly
D、they don’t feel they have been really listened to
答案D
解析 细节辨认题。由题干中的repeatedly express their negative sentiments定位到文章第二段第二句。定位句指出，有时候人们反复表达自己的负面情绪，原因是他们觉得对方没有认真倾听。选项D)与定位句意思一致，由此可以确定D)“他们认为没有被认真倾听”为本题的答案。
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