首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
admin
2010-01-28
68
问题
• Read the article below about telephone skills.
• For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer Sheet.
How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance.
Secondly, listen carefully and empathise with the person making the comlaint. You don’t (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that.
选项
答案
so
解析
转载请注明原文地址:https://kaotiyun.com/show/XZKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whatbusinessdoesthemanprobablyown?
Howdidthespeakerlearnaboutthebusiness?
Whattypeofbusinessdoesthespeakermostlikelyworkfor?
HowtoapproachSpeakingTestPartTwo•Inthispartofthetestyougiveashorttalk(approximatelyoneminute)onabusiness
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Task3CompanySuccessThecompanyyouworkforhasrecentlywonanawardforitsachievementsinexportsales.Youhavebeenas
Answer回答
CanyoutellmehowimportantyouthinkimportsorexportsaretoChina?Why?
Saysomethingaboutmarketresearch(Theimportanceofconductingmarketresearchbeforelaunchinganewproduct.)
随机试题
以下花卉不属于球根花卉的是:
流行性乙型脑炎镜下可见
肝硬化假小叶形成的最主要因素是
继发不孕绝对不孕
A、高侧壁心肌梗死B、前壁心肌梗死C、前侧壁心肌梗死D、内膜下心肌梗死E、下壁心肌梗死窦性心动过缓多见于
在下列投资方案评价指标中,不考虑资金时间价值的指标是()。
人民警察礼貌待人、文明执勤主要体现在()。
一个民族的生命基因,熔铸着文化的力量;一个民族前进的每一行足印,都闪耀着文化的光芒;一个民族的兴衰存亡,说到底是文化的兴衰存亡。当今世界各国,除了经济、科技、军事力量等“硬实力”的比拼,文化软实力的竞争也日趋激烈,因为文化愈来愈成为民族凝聚力和创造力的重要
现有的数据处理和声音通信的信息网一般采用(36)。
A、Themanwasquiteallright.B、Thewomanwaslateforcoming.C、Thewomanaskedthemantowait.D、Themanwasannoyedbyher
最新回复
(
0
)