首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
• Read the article below about telephone skills. • For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer S
admin
2010-01-28
28
问题
• Read the article below about telephone skills.
• For each question 31-40 write one word in CAPITAL LE’I’I’ERS on your Answer Sheet.
How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance.
Secondly, listen carefully and empathise with the person making the comlaint. You don’t (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that.
选项
答案
so
解析
转载请注明原文地址:https://kaotiyun.com/show/XZKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
WhatkindofbusinessisTara’s?
Whattypeofbusinessdoesthespeakermostlikelyworkfor?
Lookatthegraphic.Whichcellphoneplanwillthemanmostlikelychoose?
HowtoapproachSpeakingTestPartThree•Inthispartofthetestyouworkwiththeothercandidate.Theexaminergivesyoua
Askingquestions询问
Task3CompanySuccessThecompanyyouworkforhasrecentlywonanawardforitsachievementsinexportsales.Youhavebeenas
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
HowtoapproachListeningTestPartOne•InthispartoftheListeningTestyoulistentoamonologue,e.g.apresentation.•B
随机试题
患者,男性,40岁,胸闷伴全身无力2个月余。胸部CT提示:左前上纵隔不规则软组织肿块影,密度均匀,边界欠清楚,略呈分叶状,纵隔内未见肿大淋巴结。为预防术后肌无力危象,下列哪些措施是正确的
某共同盗窃案件,有犯罪嫌疑人甲和乙2人,人民检察院在审查起诉过程中,甲逃跑,乙在押。那么该检察院的审查起诉工作应当如何进行()。
对员工培训SA8000管理体系的主要目的是()。
表象是指客观事物不在面前时,人们在头脑中出现的关于事物的形象。从信息加工的角度来讲,表象是指当前不存在的物体或事件的一种知识表征,这种表征具有鲜明的形象性。根据以上定义,下列中现象属于表象的是:
公车上书[华南师范大学2021年研]
在运行阶段,要在文本框Text1获得焦点时选中文本框中所有内容,如图1所示,对应的事件过程是()。
考生文件夹下有一个数据库文件“samp2.accdb”,其中存在已经设计好的表对象“tAttend”、“tEmployee”和“tWork”,请按以下要求完成设计。创建一个查询,查找并显示项目经费在10000元以下(包括10000元)的“项目名称”
Hurricanesareviolentstormsthatcausemillionsofdollarsinpropertydamageandtakemanylives.Theycanbeextremelydange
Sevenpeoplewerearrestedbecause
Whichofthefollowingbeststatesthemainideaofthepassage?Asitisusedinthesecondparagraphofthepassage,theword
最新回复
(
0
)