Where is this conversation probably taking place?

M: Can you tell me how much it would cost to send this package by air?
W: Do you want to insure it?

M:This is Mr. James. My heater is not getting any power and the temperature is going to get down below freezing. Could you come over and repair it?
W: This is our busiest time of the year,but I’ll speak to one of our men about getting over there sometime today.