首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
admin
2019-05-30
13
问题
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
When the speaker became Chief Executive of Best Value, most employees
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question, 23-30, mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
You have 45 seconds to read through the questions.
[pause]
Now listen, and mark A, B or C.
[pause]
Thank you very much for inviting me to talk to you about the introduction of Performance Management at Best Value.
Best Value operates nearly five thousand convenience stores and seven distribution centres in the United States. When I took over as Chief Executive, three years ago, I found poor industrial relations, and little or no sense of loyalty. A consultation process existed, but wasn’t taken very seriously by management. Internal communications varied enormously, with a few staff missing out on key information.
We realised we had to do something to bring out the best in people, and we decided to adopt Performance Management to emphasise to the whole of our large workforce that there were many positive aspects to being one of our employees. If staff could develop a sense of fulfilment in their working days, we believed, it would both benefit them and be fundamental to the success of the rapid expansion we planned. We were convinced that in comparison, the effect of raising wages or reducing working hours would be minimal.
One decision we had to make was how to introduce Performance Management. We decided to start by focusing on a small number of units, but ones where we would have the greatest impact. And that meant the seven distribution centres, even though they presented more of a challenge than the stores. We felt that if we succeeded in raising morale there, it would have a knock-on effect on the stores.
So what is ’Performance Management’? It’s a systematic, data-based approach to managing people, identifying the specific behaviours that we need from our staff and reinforcing those behaviours through recognition and reward. One of our first tasks was to identify the key behaviours needed to carry out the responsibilities of every post. This was the starting point for ensuring that each employee was best placed to use their own specific talents. I’m pleased to say it’s working very well. Then we gave every employee a checklist of ten behaviours they need if they’re going to perform their jobs well.
Managers and supervisors check each employee’s performance at least once a day, and give them feedback and symbolic rewards - a variation on the gold star system. Staff are brought together to celebrate achievements by their unit and hear about each other’s successes. We’ve realised that it isn’t the results, but the social interaction and recognition that provide the real rewards for employees.
Let me give you an example of Performance Management in action. When we replaced our California distribution centre with a state-of-the-art facility, we decided to train all its managers in Performance Management before we took on any new staff. The managers then applied the approach when the centre was up and running, and achieved amazing results: average staff attendance at work was ninety-five per cent as opposed to around eighty-five per cent in other centres. This made it the most cost-effective by far.
In Texas, we have our first distribution centre established with completely new staff, and all the supervisors and managers were trained from the start in Performance Management principles. That centre now gets the right products to the right place at the right time, virtually one hundred per cent of the time. That’s better than we’ve managed to achieve elsewhere, and contributes to the high degree of satisfaction in the stores it services.
With Performance Management, the desired behaviour becomes routine, so it gives a long-term payoff. And once employees understand their roles more clearly, and have changed the way they work, it’s much easier to agree on realistic objectives. This makes it less likely that the company has to cut costs, or take other emergency measures.
To round off, let me say that Performance Management has really transformed Best Value. And the important thing to remember is that it works for everyone.
选项
A、were given little information about the company.
B、had no input into the decision-making process.
C、felt a lack of commitment to the company.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/Z2sO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutoneaspectofselling•Foreachquestion31—40,writeonewordinCAPITALLETTERSonyourAnswerS
•Readthistexttakenfromanarticleaboutsomekeyaspectsofoperationsmanagement.•Choosethebestsentencetofilleach
•Lookatthestatementsbelowandatthefiveextractsfromanewspaperarticleontheoppositepageaboutpeoplewhohaveset
•Readthefollowingextractfromanarticleaboutwhatairlineallianceswilltaketopeopleandthoseairlinecompanies,andth
•Readthearticlebelowaboutproblemsofmotivationatwork.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
AGlobalisationisanumbrellatermforacomplexseriesofeconomic,social,technological,culturalandpoliticalchanges
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
•RoadthearticleabouttheEuropeanMonetaryUnionandthequestionsbelow.•Foreachquestion15—20,markoneletter(A,B,
随机试题
出版物生产成本中的直接成本包括()等项目。
A.弥散障碍B.第一秒用力呼气率降低C.两者均有D.两者均无支气管哮喘
当设计无具体要求时,对一、二级抗震等级的框架结构,其纵向受力钢筋检测所得的强度实测值应符合“钢筋抗拉强度实测值与屈服强度实测值的比值不应大于1.25,屈服强度实测值与强度标准值的比值不应小于1.3”的规定。()
按照住房城乡建设部、财政部《关于印发的通知》(建标[2013]44号)的规定,对建筑以及材料、构件和建筑安装物进行一般鉴定、检查所发生的费用,应在()中列支。
商业银行申请开展个人理财业务,应当向中国银监会报送的材料包括()。
(2017年)增值税一般纳税企业以支付现金方式取得联营企业股权的,所支付的与该股权投资直接相关的费用应计入当期损益。()
土地增值税纳税人是法人的,当转让的房地产坐落地与其机构所在地或经营所在地一致时,在办理税务登记的原管辖税务机关申报纳税即可。()
关于“重证据,重调查研究,严禁逼供信”的政策,下列说法错误的是()。
(厦门大学2011年初试真题)根据个人所得税法的规定,下列是个人所得税纳税人的有()。
下列变量名中,合法的()。A)B)C)D)
最新回复
(
0
)