首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
A、Electrical appliances. B、Travel agencies. C、Photographic and sound equipment. D、Clothing. A女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
admin
2019-09-01
64
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12 Why did the number of complaints decrease last year according to the man?
13 What do customers complain about most often?
14 What does the man say about complaints about travel agency?
15 How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
转载请注明原文地址:https://kaotiyun.com/show/ZYZ7777K
0
大学英语四级
相关试题推荐
Thereisnodenyingthatstudentsshouldlearnsomethingabouthowcomputerswork,justasweexpectthematleasttounderstand
IthasbeenmonthssinceTinaMoorelastbitintoabagelorasliceoftoast."Proteinisgood.Carbs(碳水化合物)arebad,"says41
Doyoufindgettingupinthemorningsodifficultthatit’spainful?Thismightbecalledlaziness,butDr.Kleitmanhasanew【
A、5.B、6.C、20.D、34.D数字题,注意本题听清是问15年后的数据。新闻说,15年后,超高龄国家的数字会上升到34,故D正确。
A、Sheuploadedherpicturesontwitter.B、Shelosthertemperseveraltimes.C、Shearguedheatedlywithtechnicians.D、Sheleft
Designingforsustainability:whatarethechallengesbehindgreenmaterials?[A]LearningtosurfinCalifornia’sicybreakers,
A、Lackofmoisture.B、Exposuretoradiation.C、Lackofsleep.D、Misuseofmedicine.A女士说当你眨眼,闭眼睁眼的动作有助于滋润眼睛,而缺乏水分会导致眼睛疼痛。A可直接从对话
Thepredictabilityofourmortalityratesissomethingthathaslongpuzzledsocialscientists.Afterall,thereisnonaturalr
TheInternethasenabledthespreadofinformationatlightningspeed.Thisinformationrevolutionhascreatedtremendousbusine
随机试题
中频加热属于无污染热源。
此患儿最可能的原发病是( )。如若确诊此患儿的原发病,最理想的检查是做( )。
喹诺酮类药物的抗菌作用机制是
关于简易程序的说法中,错误的有:()
小导管注浆施工应根据土质条件选择注浆法,在淤泥质软土层中宜采用()。
法兰西的浪漫多情,德意志的严谨思辨,汉民族的平和内敛。不同民族长期形成的文化传统可以深深的烙印在生活于这个民族文化环境中的每一个成员身上,而使他们的人格形态显现出鲜明独特的民族个性。这表明()。①文化具有民族性和继承性②文化具有多样性和差异性
A.greatmindsthinkalikeB.WecoulddoitfirstthingtomorrowmorningC.WestillhavetodoabouttenmoreNancy:Howmanyo
Theinventionofbothlabor-savingtoolsandtoolsofintelligenceisrarelyaccidental.Instead,itisusuallytheproductofh
有下列程序:#include<stdio.h>main(){charv[4][10]={t.efg”,”abcd”,”mnopq”,”hijkl”},。p[4],t;inti,j;
Broadlyspeaking,therearetwotypesofpaintings:【21】andabstract.Theformerportraysspecific,recognizablephysicalobject
最新回复
(
0
)