首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
What is lacking in North America’s retail industry?
What is lacking in North America’s retail industry?
admin
2019-08-17
63
问题
What is lacking in North America’s retail industry?
W: Canadians love to shop. Yet there seems to be a growing gap between what consumers are looking for and what the retailers are delivering. How are Canadian retailers meeting consumers’ expectations?
M: Recent surveys show that consumers are somewhat disappointed with retail offerings in North America not just in Canada. There is too much sameness in product offering and shopping experience. The new customer who is 25 or younger has grown up with a laptop at school, high speed internet and gaming. They expect to be able to seamlessly shop multichannel in store, on the web, over the phone. Right now, those channels are really isolated. They are not connected as well as they could be. Some retailers are rising to the challenge and some are being left behind.
W: If a retailer is following behind, what’s the first thing it should do to catch up?
M: Sort out what type of retailer to be. Retailers have two options in the market place, either they have to be extremely efficient and focus on price or they have to offer a fantastic customer experience that specialized to the customers’ needs. The middle is no place to be.
W: Customers get frustrated when they revisit a store and nobody knows them. How can they get more recognition?
M: There is a new way of retail programs that emphasize customers’ centrici-ty. That’s where you, as a consumer, provide your personal profile to a retailer, and they use it to help you. At a clothing store, for instance, a sales person would access your whole purchase history and color preferences on a hand held device. Your experience builds on your previous purchase. Consumers want more personalized help. They want to know they are buying exactly what they need. Is this the freshest product? Is it the most current fashion? More and more building loyalty has less to do with giving out rewards and more to do with the experience.
选项
A、Multiplied.
B、Integrated.
C、Efficient.
D、Convenient.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/ZjWd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
OnehundredandthirteenmillionAmericanshaveatleastonebank-issuedcreditcard.Theygivetheirownersautomatic(31)ins
OnehundredandthirteenmillionAmericanshaveatleastonebank-issuedcreditcard.Theygivetheirownersautomatic(31)ins
Therearealwayspoorpeopleandrichpeopleinthesociety.Peoplehavedifferentattitudestowardswealthandsocialposition.
Psychologistssaytherearetwodifferentkindsofloneliness.
AnswerquestionsbyreferringtothedescriptionsoffourdifferenthotelcasinosinLasVegas.Note:Whenmorethanoneans
随机试题
哮病的辨证应首先区分( )。
[2014年第92题,2011年第91题,2008年第108题]住宅中插座回路用剩余电流(漏电)保护,其动作电流为下列哪个数值?
国家对未按期完成“十一五”二氧化硫总量和水污染物总量削减目标的地区或行业,对超过污染物总量控制指标、国家主要控制断面不能满足环境功能区划要求的河流流域,对多次发生特大重大环境污染事故、环境风险隐患突出的行政区域,都会采取( )政策。
对()应当征收营业税。
劳动教养自创立之日起,就始终如一地将组织劳动教养人员参加生产劳动作为劳动教养的基本形式,并提出在管理教育方面采用政治教育的方式。()
汽车金融公司,是指经批准设立的,为中国境内的汽车()提供金融服务的非银行金融机构。
[*]其中C为任意常数
BestCitiesForTechWorkersAccordingtoDataQuest’slatestfigures,thebestjobsintechnologyarelocatedineightmetropoli
Awayfromtheirprofession,_____________________(科学家并不天生就比其他人更讲道德).
Aromatherapyis____________(不仅有利于放松,而且对减肥也很有效).
最新回复
(
0
)