首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
What is lacking in North America’s retail industry?
What is lacking in North America’s retail industry?
admin
2019-08-17
41
问题
What is lacking in North America’s retail industry?
W: Canadians love to shop. Yet there seems to be a growing gap between what consumers are looking for and what the retailers are delivering. How are Canadian retailers meeting consumers’ expectations?
M: Recent surveys show that consumers are somewhat disappointed with retail offerings in North America not just in Canada. There is too much sameness in product offering and shopping experience. The new customer who is 25 or younger has grown up with a laptop at school, high speed internet and gaming. They expect to be able to seamlessly shop multichannel in store, on the web, over the phone. Right now, those channels are really isolated. They are not connected as well as they could be. Some retailers are rising to the challenge and some are being left behind.
W: If a retailer is following behind, what’s the first thing it should do to catch up?
M: Sort out what type of retailer to be. Retailers have two options in the market place, either they have to be extremely efficient and focus on price or they have to offer a fantastic customer experience that specialized to the customers’ needs. The middle is no place to be.
W: Customers get frustrated when they revisit a store and nobody knows them. How can they get more recognition?
M: There is a new way of retail programs that emphasize customers’ centrici-ty. That’s where you, as a consumer, provide your personal profile to a retailer, and they use it to help you. At a clothing store, for instance, a sales person would access your whole purchase history and color preferences on a hand held device. Your experience builds on your previous purchase. Consumers want more personalized help. They want to know they are buying exactly what they need. Is this the freshest product? Is it the most current fashion? More and more building loyalty has less to do with giving out rewards and more to do with the experience.
选项
A、Multiplied.
B、Integrated.
C、Efficient.
D、Convenient.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/ZjWd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
WhatkindofoverviewdoesthebookintendtogiveaboutAmericansociety?
Answerquestionsbyreferringtothecommentson3differenttypesofmusicinthefollowingmagazinearticle.A=Country&
OnehundredandthirteenmillionAmericanshaveatleastonebank-issuedcreditcard.Theygivetheirownersautomatic(31)ins
OnehundredandthirteenmillionAmericanshaveatleastonebank-issuedcreditcard.Theygivetheirownersautomatic(31)ins
AnswerquestionsbyreferringtothedescriptionsoffourdifferenthotelcasinosinLasVegas.Note:Whenmorethanoneans
随机试题
各民主党派的组织机构一般由三部分组成,其中不包括()
以下关于网络安全技术的说法中,不正确的是____________。
与大肠相表里的是
以下关于口腔颌面部损伤伤员急救的叙述中,错误的是
初孕妇临产后胎头未入盆,首先应考虑
张某是某检察院的检察官,以下贪污贿赂行为导致的责任,说法正确的有哪几项?()
根据课程标准的要求在校内外组织学生进行实际操作,将书本知识运用于实践的教学方法叫()。
[2016年]设二维随机变量(X,Y)在区域D={(x,y)|0<x<1,}上服从均匀分布,令问U与X是否相互独立?并说明理由.
两片8237DMAC级联可增加DMA请求的通道数,下图中,关于引脚①~⑥的正确的连接方式是______。A)⑤和③相连,⑥和④相连B)⑤和④相连,⑥和③相连C)⑤和②相连,⑥和①相连D)⑤和①相连,⑥和②相连
HowoldisKatie?
最新回复
(
0
)