首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the
In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the
admin
2014-02-24
67
问题
In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.
A Time management: the importance of punctuality in all aspects of work
B Personal management: how to manage employees effectively
C Customer relations: how to set up an effective customer services system
选项
答案
解析
A. Time management: the importance of punctuality in all aspects of work
Punctuality is the most obvious form of loyalty one can display to the company, because it has two underlined meanings. On one hand, it means planning things ahead. The simple task of arriving ten minutes before your manager shows up in the morning shows them that you can take the initiative and think for yourself. On the other hand, it means trust. If you make a habit of keeping people waiting for you, they’re not going to trust you with the work that needs to be done.
B. Personal management: how to manage employees effectively
There are four steps to manage employees effectively. Step 1: Get to know your employees, to know their partners’ names, their kids’ names and something basic about their outside interests. Step 2: Deal quickly with problem employees or employees with negative attitudes, even if their work is fine. Step 3: Keep your employees up to date on their performance. Step 4: Address issues in private rather than in front of other colleagues, but feel free to offer congratulations or positive information in front of other employees.
C. Customer relations: how to set up an effective customer services system
There are four steps: first of all, know what competitors do for customer services, and pick up the merits from each. Secondly, decide whether you want to save the bottom line with every customer, or whether you want to create good will amongst your clients even when it comes as a hit to the bottom line. Thirdly, put the customer service rules in writing for all members of customer service department to follow. And last, test the employees, new and old, on the material regularly, and ask what customers feel regularly to improve the work.
转载请注明原文地址:https://kaotiyun.com/show/aLOd777K
本试题收录于:
BEC高级口语题库BEC商务英语分类
0
BEC高级口语
BEC商务英语
相关试题推荐
Whyarethespeakersleaving?
Whatservicedoesthecompanyprovide?
Whatisthepurposeofthemeeting?
Whatisthemainpurposeofthediscussion?
Whatdoesthemansayabouthisbusiness?
Whatdoesthespeakerimplyaboutchangingacompany’sfilingsystem?
Whereisthisconversationmostlikelytakingplace?
Whatbusinessismentioned?
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Agreeing表示赞同
随机试题
简述草原生态系统的功能。
功能疏肝解郁行气的解表药物是()
下列关于行政机关对实施行政许可的监督检查的说法不正确的是()
下列关于大理石、花岗石楼地面面层的施工的说法中,错误的是()。
《中华人民共和同环境保护法》规定,企业应当优先使用()能源,采用资源利用率高、污染物排放量少的工艺、设备以及废弃物综合利用技术和污染物无害化处理技术,减少污染物的产生。
利用自动填充功能填充序列后,可以指定序列类型,如填充日期值时,可以指定()。
完全垄断型市场结构的特点是()。
商业银行通常设定贷款投放的行业比例,这种做法属于()策略。
能够减弱行为或者降低反应频率的刺激或事件是
TheeconomyintheLatinAmericanandCaribbeanregiongrewby______lastyear.
最新回复
(
0
)