首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The growth of cell-phone users in the U.S. has tapered off from the breakneck pace of 50% annually in the late 1990s to what ana
The growth of cell-phone users in the U.S. has tapered off from the breakneck pace of 50% annually in the late 1990s to what ana
admin
2013-01-28
27
问题
The growth of cell-phone users in the U.S. has tapered off from the breakneck pace of 50% annually in the late 1990s to what analysts project will be a 15% to 20% rise in 2002, and no more than that in 2003. To some extent, numerous surveys have found, slower growth in demand reflects consumer disillusionment with just about every aspect of cell-phone service—its reliability, quality, and notorious customer service.
The cooling off in demand threatens to cascade through the industry: The big four U.S. cell-phone carders—Verizon Wireless, Cingular Wireless, AT&T Wireless, Sprint imperil their timetables for becoming profitable, not to mention their efforts to whittle down their mountains of debt. As the carders have begun to cut costs, wireless- equipment makers—companies such as Lucent, Nokia, and Ericsson—have been left with a market that’s bound to be smaller than they had anticipated. Handset makers have been insulated so far, but they, too, face a nagging uncertainty. They’ll soon introduce advanced phones to the U.S. market that will run on the new networks the carders are starting up over the next year or two. But the question then will be: Will Americans embrace these snazzy data features—and their higher costs—with the wild enthusiasm that Europeans and Asians have?
Long before the outcome in clear, the industry will have to adopt a new mind-set. "In the old days, it was all about connectivity." says Andrew Cole, an analyst with wireless consultancy Adventis. Build the network, and customers will come. From now on, the stakes will be higher. The new mantra: Please customers, or you may not survive.
To work their way out of this box, the carders are spending huge sums to address the problem. Much of Sprint PCS’s $ 3.4 billion in capital outlays this year will be for new stations. And in fact, the new high-speed, high-capacity nationwide networks due to roll out later this year should help ease the calling-capacity crunch that has caused many consumer complaints. In the meantime, some companies are using better training and organization to keep customers happy.
The nation’s largest rural operator, Alltel (AT), recently reorganized its call centers so that a customer’s query goes to the first operator who’s available anywhere in the country, instead of the first one available in the customer’s home area. That should cut waiting time to one minute from three to five minutes previously.
In order to work their way out of the box, Sprint PCS and Alttel are taking measures to______.
选项
A、design new advanced cell-phones in attractive form
B、reduce costs and improve the efficiency of networks
C、offer the customers better services and satisfy their needs
D、arrange the call centers to reduce the customer’s waiting time
答案
C
解析
文章最后一段指出,SprintPCS公司即将建成的新网络将有助于缓解通话容量过小的问题。在举Alltel的例子之前,作者指出一些公司开始利用更好的培训和组织机构力求使消费者感到满意。因此,这两家公司都在采取措施,以便于为消费者提供更好的服务,所以C正确。
转载请注明原文地址:https://kaotiyun.com/show/au1O777K
0
考博英语
相关试题推荐
Malnutritionandtheresultingimpairedgrowthanddevelopmentinchildrenofweaningageindevelopingcountriesresultsnoton
Malnutritionandtheresultingimpairedgrowthanddevelopmentinchildrenofweaningageindevelopingcountriesresultsnoton
Inmostpeople’smind,growthisassociatedwithprosperity.WejudgehowwelltheeconomyisdoingbythesizeoftheGrossNat
Inmostpeople’smind,growthisassociatedwithprosperity.WejudgehowwelltheeconomyisdoingbythesizeoftheGrossNat
Inmostpeople’smind,growthisassociatedwithprosperity.WejudgehowwelltheeconomyisdoingbythesizeoftheGrossNat
Neverhasastraitjacketseemedsoill-fittingorsoinsecure.TheEuroarea’s"stabilityandgrowthpact"wassupposedtostop
Amidremarkableprogressoninflationandfiscalreform,Italyheadsinto1998withbrightprospectsforeconomicgrowthandits
Amidremarkableprogressoninflationandfiscalreform,Italyheadsinto1998withbrightprospectsforeconomicgrowthandits
随机试题
如何区别干性坏疽与湿性坏疽?
羊水早破可以导致
根据《金融理财师资格认证办法》,AFP资格申请人在通过AFP资格考试后,可以向标准委员会提出资格认证申请的时间是考试后( )。
下面选项中属于水利工程建筑的是()。
根据《优先股试点管理办法》的规定,上市公司可以发行优先股,非上市公众公司:
A.条件(1)充分,但条件(2)不充分B.条件(2)充分,但条件(1)不充分C.条件(1)和(2)单独都不充分,但条件(1)和条件(2)联合起来充分D.条件(1)充分,条件(2)也充分E.条件(1)和(2)单独都不充分,两个条件联合起来也不充分
下列对于计算机网络拓扑的描述中,错误的是()。
下列命令按钮事件过程执行后,输出结果是()。Form=1To1000Step2a=10Forn=1To20Step2a=a+2NextnNextmPrin
下列英文缩写和中文名字的对照中,错误的是
Inspiteofhisobjections,hissecondwifewasdeterminedtohimfromhistwosons.
最新回复
(
0
)