2. 外语
  3. FROM: S. Banner, Industrial Cleaning, Customer Service Manager TO: J. Choi, Kenton Office Supplies SUBJECT: R

FROM: S. Banner, Industrial Cleaning, Customer Service Manager TO: J. Choi, Kenton Office Supplies SUBJECT: R

admin2011-02-06  46
问题 FROM:       S. Banner, Industrial Cleaning, Customer Service Manager
TO:          J. Choi, Kenton Office Supplies
SUBJECT:    Renewal of your contract
SENT:        March 13, 10:40 A.M.
Dear J. Choi,
    I have recently learned that your company is not renewing its contract with us to clean your office facilities. I would like to inquire why you have decided to make this change and see if there is anything we could do to keep your business.
                                                                            Sincerely,
                                                                           Steve Banner
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答案 Dear Mr. Banner: I am writing in response to your e-mail of A/larch 13. I regret to say that the main reason for our not renewing your contract is because of the poor quality of your cleaning services. In my opinion, however, perhaps this is an opportunity for your company to invest in training your staff. Also, I would suggest that it would be beneficial for you to monitor their work more closely. We hope to discuss renewing your contract in the future, when your services have been improved. Sincerely yours, J.Choi
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