首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognitio
admin
2023-03-22
66
问题
[A] Uniqueness
[B] Attentiveness
[C] Communication
[D] Personalization
[E] Appreciation
[F] Recognition
[G] Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【B6】______________________________________________
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【B7】______________________________________________
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【B8】______________________________________________
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【B9】______________________________________________
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【B10】______________________________________________
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant. But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【B8】
选项
答案
D
解析
本段提到的一些服务,如,知道顾客喜欢什么样的冰茶、要点什么菜,及最后一句的pay attention to their preferences“注意顾客的偏好”.都是建议商家要根据顾客的特定需要提供服务,且应具有个性化,故D项Personalization“个性化服务”正确。
转载请注明原文地址:https://kaotiyun.com/show/bz0D777K
0
考研英语一
相关试题推荐
[A]Workforyourdream[B]Apennysavedisapennyearned[C]Don’tcompareyourselftoothers[D]Betruetoyou
Skepticsofhighereducationoftencomplainthatuniversitiesoffertoomanyboringdegreeswithlittlevalueintheworkplace.【
Everyonewantstobeauthentic.Youwanttobetruetoyourself,notaslavishfollowerofsocialexpectations.Youwantto"liv
[A]Shopkeepersareyourfriends[B]Remembertotreatyourself[C]Sticktowhatyouneed[D]Livelikeapeasant
Doesthelanguagewespeakdeterminehowhealthyandrichwewillbe?NewresearchbyKeithChenofYaleBusinessSchoolsuggest
Doesthelanguagewespeakdeterminehowhealthyandrichwewillbe?NewresearchbyKeithChenofYaleBusinessSchoolsuggest
Doesthelanguagewespeakdeterminehowhealthyandrichwewillbe?NewresearchbyKeithChenofYaleBusinessSchoolsuggest
Theworldisonthetopofastaggeringriseinthenumberofoldpeople,andtheywilllivelongerthaneverbefore.【C1】_______
Theworldisonthetopofastaggeringriseinthenumberofoldpeople,andtheywilllivelongerthaneverbefore.【C1】_______
Asageneralrule,AmericanmenearnmorethanAmericanwomen.Thisholdstrueacrossindustries,acrosseducationlevels,anda
随机试题
WhileMarieTwainandWilliamDeanHowellssatirizedEuropeanmannersattimes,______wasanadmirerofancientEuropeancivili
A.食物利用率B.脏器系数C.病理学检查D.一般性指标E.特异性指标从形态学角度取得毒效应的证据
护理急性白血病病人最重要的是预防
佝偻病活动初期的主要表现是
高增长行业的股票价格与经济周期的关系是( )。
下列关于法院受理破产申请的法律后果说法正确的有()。
在计算机内,多媒体数据最终是以()形式存在。
你是某物业管理公司客户服务部经理,你公司接管的一个项目已办理入住三年。物业费收缴率一直在80%附近徘徊。为了解客户的满意度和找出服务上的差距。公司要求你做一次项目的客户满意度调查。请写出客户满意度问卷调查的实施步骤。
通常右图所表示的情绪理论是()
设函数f(x)在[0,+∞)上可导,f(0)=1,且满足等式f’(x)+f(x)一∫0xf(t)dt=0。证明当x≥0时,成立不等式e—x≤f(x)≤1。
最新回复
(
0
)