• You will hear five short recordings. Each speaker is saying what a manager must do to achieve success. • For each recording, d

Woman: Well, if you don’t know what your aims are, how can you achieve anything? The secret is to decide what your priorities are first. Of course, it’s essential that everyone in your team knows what you’re aiming for. Then you can work out a plan of action to reach these aims.

Woman: Don’t forget that organisations are made up of individuals with their own interests. And they often use information and plans to further their own aims. Politics and differences in opinion are common in large firms. So as 1 see it, a manager’s main role is to solve problems and differences between team members in a way that everyone can accept.