首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp
A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp
admin
2016-11-26
73
问题
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint. When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
23. What should a consumer first do when he finds the item he bought is faulty?
24. How can a consumer make his complaint more effective?
25. What may the manager advise the consumer to do?
选项
A、Take the seller to court directly for solution.
B、Go to an organization protecting consumers’ rights.
C、Write a letter of complaint to the manufacturer.
D、Buy another item from the store at a discount.
答案
C
解析
选项皆为以动词原形开头的短语,推测题目可能问计划、建议或打算。录音靠后部分举例说明了如何描述商品问题,接着提到商店经理也许会建议消费者给厂家写投诉信,C项是对该处录音信息的复述,故为答案。原文提到如果消费者给厂家的投诉没有达到预期的效果,消费者可以采取进一步的措施,比如威胁将商家告上法庭或者向消费者权益保护组织进行投诉,但这并不是商店经理建议消费者做的事情,故排除A项和B项。D项“在该商店以折扣价购买另一件商品”在录音中未提及。
转载请注明原文地址:https://kaotiyun.com/show/cUF7777K
0
大学英语六级
相关试题推荐
A、Admissiontothemovieisfree.B、She’lllendthemansomemoney.C、She’llbuytheticketsforthemovie.D、Shepaidforthem
长期以来,中国制造一直是偷工减料(comer—cutting)和廉价商品的同义词。过去,几乎没有哪个西方奢侈品品牌愿意承认自己是在中国生产的。不过,随着很多中国本土品牌专注于高质量的做工,常常集传统元素与精致的设计于一体,人们的这一观念正在慢慢改变。高端女
梁山伯与祝英台传说是我国四大民间传说之一,是中华文化的瑰宝。千百年来,它以提倡求知、崇尚爱情、歌颂生命生生不息的鲜明主题深深打动着人们的心灵;以曲折动人的情节、鲜明的人物性格、奇巧的故事结构而受到民众的广泛喜爱。梁祝传说和以梁祝传说为内容的其他艺术形式所展
今年年底,民间组织(non-governmentalorganization)的双重管理制度(dualmanagementsystem)将正式画上句号,而代之以直接登记管理制度。数据显示,2012年与2011年相比,民间组织数量增加了3.7万个,民间组
IntheBritishMuseumonaSundayafternoon,ancientfaceslookbackatchildrenandadultsalike.Insidetheirglasscases,pha
WhenwestartedtheMeyerhoffScholarsProgramnearly20yearsago,wefacedamajorchallenge—helpingstudentsofcolorachieve
A、ThechallengesfacingEastAsia.B、Thelocationfortheirnewoffice.C、Theirexpansionintotheoverseasmarket.D、Theliving
A、Adiary.B、Afairytale.C、Ahistorytextbook.D、Abiography.D短文开头提到了《约翰·缪尔传》这本书。接着对这部自传进行了介绍,故D)为答案。
A、Eatingmoresaltmeansmoreheartattacks.B、Lesssaltissureofreducingmanyheart-relateddiseases.C、Eatinglesssaltmay
A、Themanshouldn’thavepromisedtopickupNancy.B、NancyandPetershouldgotothesameclassforconvenience’ssake.C、The
随机试题
账簿按其用途不同,可以分为( )。
A.连理汤B.驻车丸C.地榆散或槐角丸D.香连丸便血鲜红,大便不畅或稀溏,或有腹痛,口苦,苔黄腻,脉濡数,宜选何方
牛磺酸是由下列哪种氨基酸衍变而来的
分项工程的质量由施工单位组织自检合格后,由监理工程师组织()检查确认。
根据《国务院关于在市场体系建设中建立公平竞争审查制度的意见》,下列行为属于排斥外地经营者参加本地投标活动的有()。
某住宅楼工程地下1层,地上18层,建筑面积22800m2。通过招标投标程序,某施工单位(总承包方)与某房地产开发公司(发包方)按照(《建设工程施工合同(示范文本)》(GF—99—0201)签订了施工合同。合同总价款5244万元,采用固定总价一次性包死,合同
Thisdictionary,whichIboughtyesterday,hasbeenhighly__________bymyprofessor.
可以看出,华丽乳业在2002年销售额最高的是( )从上表可以分析出,华丽乳业在2002年中,营养强化型酸奶的销售量( )
动作速度就是指人体在特定方向上位移的速度。()
FileOutputStream类属于Java的哪一个包?()
最新回复
(
0
)