•You will hear another five recordings. •For each recording, decide what the speaker is trying to do •Write one letter (A-H) n

Man: This is the fourth time I’ve called about this. It’s a complete waste of my time and my staff’s time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well,all your engineer did is plug it in and that was it.And now every time we turn it on, we get a warning message. However, we don’t know what it means because your man didn’t even leave us a copy of the manual.

Man: Hello, Rosa. This is Gina Karlland. I was just calling to say I’m actually busy on the 15th,so I won’t be able to see you in the afternoon. In fact, I’ll be out all that week. So, I was wondering, rather than delaying things any longer, could we bring everything forward to the 13th? If that’s OK for you, perhaps you could call me. My extension is 507.