2. 外语
  3. Antoinette Ricks, Manager, Fiesta Catering 78 Park Avenue, Detroit, MI 48206 Dear Ms. Ricks, I am sending this letter to contes

Antoinette Ricks, Manager, Fiesta Catering 78 Park Avenue, Detroit, MI 48206 Dear Ms. Ricks, I am sending this letter to contes

admin2017-04-10  13
问题 Antoinette Ricks, Manager, Fiesta Catering
78 Park Avenue, Detroit, MI 48206
Dear Ms. Ricks,
I am sending this letter to contest the billing charges for the catering service you provided for Zaider Corporation last Saturday night. During the occasion, my staff noticed that the buffet menu differed from the one included in the package we had selected. In particular, the entrees were dishes included in Package B and not Package A, which is the more expensive menu. In spite of the error, your staff charged us the full price for Package A.
In addition, my guests were served only one round of soft drinks, even though our contract states that drinks would be unlimited at no extra charge. If my memory serves me right, you even told me that the upgrade was complimentary for regular clients, such as Zaider Corporation. I mentioned this to your head waiter, but he indicated that he was not told to provide bottomless drinks. As a result, the additional soft drinks consumed that night were charged to my running total.
I am seriously disappointed with what happened. I request that you personally look into the matter, as I will not submit my payment until the excess costs of the entrees and extra charges for the drinks have been deducted from the total. A copy of our contract is enclosed for your reference.
I look forward to your immediate action on the matter.
Katherine Bailey, Sales Manager, Zaider Corporation
What does Ms. Bailey say about the services she was provided?
选项 A、The charges are excessive.
B、The food selection was limited.
C、The catering staff was rude.
D、The guests were served late.
答案A
解析 本题要将选项中与the services she was provided有关的内容带回到贝莉女士写的信中去查找并判断正误。由“…the entrees were dishes included in Package B and not Package A．which is the more expensive menu．In spite of the error，your staff charged us the full price for Package A．”可知，主菜是包含在B套餐中的，而非更贵的A套餐，但服务员却错误地收了他们A套餐的全额费用，又由“…the excess costs of the entrees and extra charges for the drinks…”可知，主菜和饮料都多收了费用，因此(A)与原文内容一致，故选(A)The charges are excessive．。(B)、(C)、(D)在文中都未被提及。
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