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Willey Home Furnishings Co. 15 Mary’ s Street Brookline, Massachusetts 02446

admin2011-03-11  34
问题                         Willey Home Furnishings Co.
                            15 Mary’ s Street
                        Brookline, Massachusetts 02446
                           TEL: (617) 353-7154
                           FAX: (617) 353-4830
To: William Winkle
From: Keith Weber
Date: July 21
Re: Order 037513
Dear Mr. William Winkle,
Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.
In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home Furnishings Co.
Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home Furnishings Co. in the future.
Any questions? Call (617) 353-7107
                                                                            Best regard,
                                                                            Keith Weber
                                                              Customer Service Department
What did Mr. William Winkle order?
选项 A、Switches and terminal boards
B、Car lamp parts
C、Fuse boxes
D、Light bulbs
答案D
解析 原文第二段提到：…you stated that your original order…was for 50 boxes of light bulbs．(您表示本来订购的是50箱灯泡。)由此可知威廉姆先生本来订购的是灯泡。故答案为(D)Light bulbs(灯泡)。(B)Car lamp parts(汽车灯具配件)和原文内容无关。
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