A、The woman thinks he has an overdue book B、The books he needs have been checked out by someone else. C、The woman is unable to l

W: I’m sorry, but I can’t let you check out these books.
M: What do you mean?
W:[10]Wow, the computer shows you got an overdue book, art work, out since last September.
M: But that’s impossible. I only started going to this school last month and I’m a business major, not an artist.
W: Oh. This is pretty strange. Let me look out the records. OK You are Richard Smith?
M: Yeah.
W: You live at fifty thirty-three western?
M: No, I am living on campus, in the new...
W: You did say you are Richard Smith, right?
M: Yeah, well, my full name is Richard James Smith, but I usually go by Richard Smith.
W: Let me check one more thing on the computer. Aha, I see now. There’s another Richard Smith in the class... Richard El Smith. And it looks like he’s the one who got the overdue book checked out.
M: Another Richard Smith? No kidding.
W: So I guess you two never met.
M: No, but I think I should probably try. I could at least warn him what’s just happened.
W: Good idea. Now I’ll let you check out these books today. But I suggest you start using your middle name, or mid initial to avoid any problem like this in the future.
9. Why is the man talking to the woman?
10. Why does the man mention that he is a new student at the school?
11. What does the woman discover when she looks at the records on her computer?
12. What does the woman suggest the man do in the future?