首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2009-06-24
24
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is (31) or does not do what was claimed for it, you are not asking (32) a favour to get it put right. It is the shopkeeper’s responsibility (33) take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with (34) you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible (35). Go back to the shop (36) you bought the goods, taking with you any receipt you may have Ask to see the owner in a large store. In a small (37) the assistant may also be the owner so you can complain directly. In a chain store ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find (38) who dealt with the complaint later.
Even the bravest person finds it (39) to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick (40) the facts and keep a copy of what you write. (41) this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied (42) the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. (43) sure to keep copies of your own letters and any you receive.
If your (44) is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution, In certain cases you may have the right to refuse the (45) and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be (46) to get some money back as (47). And if you have suffered some special loss, if for example a new Washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would (48) have money say so. If you accept a credit note remember that later you will not be able to ask for your money, If the shopkeeper refuses to give you money, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some (49) the shopkeeper does not have to give you your money back—if, for example, he changes an article simply because you don’t like it or it does (50) fit. He does not have to take back the goods in these circumstances.
选项
答案
faulty
解析
转载请注明原文地址:https://kaotiyun.com/show/dWTd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
WhichofthefollowingstatementsisNOTtrue,accordingtothepassage?Inmostsupermarketsgoodsarestored______.
ACountry’sStandardofLivingThe"standardofliving"ofanycountrymeanstheaverageperson’sshareofthegoodsandserv
Accordingtothepassage,whichofthefollowinghaschangedthemostinthelast500years?Whichcountryisthelargestcoffe
Thephrase"theworld"inthefirstlineofthepassagereferstoWhichofthefollowingstatements,accordingtothepassage,
PushbikePerilLowspeedbicyclecrashescanbadlyinjureorevenkillchildreniftheyfallontotheendsofthehandlebars
WhyistheNativeLanguageLearntSoWellHowdoesithappenthatchildrenlearntheirmothertonguesowell?Whenwecompare
ForecastingMethodsThereareseveraldifferentmethodsthatcanbeusedtocreateaforecast.Themethodaforecasterchoos
ForecastingMethodsThereareseveraldifferentmethodsthatcanbeusedtocreateaforecast.Themethodaforecasterchoos
A.Adjustmentofyoungpeople’sstyleB.DisadvantageofcollegeeducationC.WhatfasionisD.TheimportanceofcreativityE.Warni
Thefirstparagraphpointsoutthatoneoftheadvantagesofafamilywithbothparentsis______.Accordingtoparagraph3,on
随机试题
下列关于安全生产事故应急预案管理的说法中,错误的有()。
甲公司主要从事小型电子消费品的生产和销售。K注册会计师负责审计甲公司2012年度财务报表。资料一:K注册会计师在审计工作底稿中记录了所了解的甲公司情况及其环境,部分内容摘录如下。(1)甲公司于2012年初完成了部分主要产品的更新换代。由于利用现有
ThereAwillbethreeBhundredsofstudentsCtakingpartintheDspeechcontest.
患儿,男,黄疸生后1周内出现,黄疸退而复出,并进行性加重,发热伴有全身中毒症状。最可能的诊断是
牙髓是哪种组织
采用三级预算编制形式的工程预算文件包括()等内容。
下面选项中,()可以用于压力容器补强圈焊缝的压缩空气泄漏检查。
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
对于传统的木马程序,侵入被攻击主机的入侵程序属于(1)。攻击者一旦获取入侵程序的(2),便与它连接起来。(1)A.客户程序B.服务程序C.代理程序D.系统程序(2)A.用户名和口令B.密钥C.访问权限D.
Genetics,thestudyofgenes,isgainingincreasingimportance.Genescan【B1】______manythings,fromwhomwelookliketowhat
最新回复
(
0
)