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Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b
Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b
admin
2017-04-10
88
问题
Please make all checks payable to The Glass House.
To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773.
Thank you for your business!
To: Robert Smith
From: Abigail Hoffman
Date: May 6
Subject: Order
Attachment(s): Glass order e-mail
Dear Mr. Smith,
I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when I opened the other boxes, I found that a couple of sherry glasses had broken stems.
I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements.
1 have attached a copy of my last e-mail for your reference. 1 hope you will address my concerns immediately and take measures to prevent this from happening again.
Sincerely,
Abigail Hoffman
Proprietor, Studio Bar and Restaurant
What is the e-mail mainly about?
选项
A、An additional order
B、An inquiry about payment
C、Problems with a delivery
D、Price details of products
答案
C
解析
本题问的是邮件的主旨,所以应该定位至第二封邮件。邮件中提到“I would like to report an error in my latest glass ware order…”,即想要告知玻璃制品订单中的错误事项,之后又说“I specifically requested three cases of Rosetta champagne glasses…”和“I noticed that you gave me four cases…”,即虽然订购了三箱罗塞塔香槟酒杯,但是却收到了四箱。接着又说“I found that a couple of sherry glasses had broken stems.”,即发现一对葡萄酒杯的手柄处有破损,所以正确答案是(C)Problems with a delivery。
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