首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
admin
2010-04-24
20
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that an item she or he bought is faulty or in some other way does not meet the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In goneral, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can, demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’rights.
选项
A、Showing the faulty item to the manager.
B、Explaining exactly what is wrong with the item.
C、Saying firmly that the item is of poor quality.
D、Asking politely to change the item.
答案
B
解析
录音稿:Complaining is usually most effective when it is done politely but firmly,and especially when the consumer can demonstrate what is wrong with the item in question.
转载请注明原文地址:https://kaotiyun.com/show/fb2K777K
0
专业英语四级
相关试题推荐
Barryhadanadvantageoverhismother______hecouldspeakFrench.
Thetranslatormusthaveanexcellent,up-to-dateknowledgeofhissourcelanguages,fullfacilityinthehandlingofhistarget
Thetranslatormusthaveanexcellent,up-to-dateknowledgeofhissourcelanguages,fullfacilityinthehandlingofhistarget
1 Peoplehavebeenpaintingpicturesforatleast30,000years.Theearliestpictureswerepaintedbypeoplewhohuntedanimals
Whydoesthehonestpublichavetopayhigherpriceswhentheygototheshops?Accordingtothepassage,law-abidingcitizens
Mybrotherhasdecidedtobecomeapoliceman,________whatmay.
Whendidthreemealsadaybecomeawidely-acceptednormatalllevelsofsociety?
Bythemiddleofthe21stcentury,thevastmajorityoftheworld’spopulation______incitiesratherthaninthecountry.
Iunderstand______preparationthatthestaffmustputinunderpressuretomeetthedeadline.
TheSpaceAge______inOctober1957whenthefirstartificialsatellitewaslaunchedbytheSovietUnion.
随机试题
下列哪项不是左向右分流型先天性心脏病的共同特点
男性,33岁,被自行车撞伤右膝外侧,拍片证实为腓骨小头骨折,检查发现踝关节不能主动背伸,可能并发
女性,30岁,经检查诊为甲状腺功能亢进,未做进一步治疗,现欲行手术治疗,查体:心率100/min,血压120/76mmHg。甲状腺术后因血管结扎线脱落出血导致呼吸困难,此时适当的处理是
行针的辅助手法不包括
某化妆品生产企业位于市区,为增值税一般纳税人,2014年10月发生以下各项业务:(1)从国外进口一批化妆品,成交价1380000元,相关费用20000元,支付货物进口后的保险费用20000元。在自海关运往单位的途中,因管理不善损失了35%的化妆品,已经申
下列属于商业银行客户风险内生变量中盈利能力指标的是()。
根据《支付结算办法》的规定,银行汇票的提示付款期限是()。
加拿大的首都是(),是世界上最寒冷的首都之一。
设二维随机变量(X,Y)的概率密度为求:(I)(X,Y)的边缘概率密度fX(x)fY(y);(Ⅱ)Z=2X—Y的概率密度fZ(z);(Ⅲ)
Nisbetween1and99,inclusive.What’sthepossibilityofN(N+1)beingthemultiplesof3?
最新回复
(
0
)