首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
admin
2018-02-08
47
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】【T1】______
Don’t【T2】 your actions【T2】______
Makes your apology less【T3】【T3】______
Accuse people of misunderstanding you
2.【T4】【T4】______.
【T5】 apologies are meaningful and show your attention【T5】______
Avoid【T6】: impossible to address the issue【T6】______
3. Communication matters
Listen to others and stay【T7】【T7】______
If the other party is still upset,
take a【T8】【T8】______
redirect the conversation from【T9】【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】【T10】______
【T3】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret. [1]Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad."
[4]Next, accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout, express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me! " you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
sincere
解析
本题考查对大意的理解。录音指出,为自己的行为辩护会使得道歉的本意失色,使对方认为你的道歉不诚恳(insincere),此处结合提纲的措辞(less),应该填的词是sincere。
转载请注明原文地址:https://kaotiyun.com/show/fwDK777K
0
专业英语四级
相关试题推荐
A、Sheisaneducator.B、Sheisarelationshipexpert.C、Sheisawebowner.D、Sheisasinglewoman.C
A、Educationalandprofessionalbackground.B、Problemshehasfacedandsolved.C、Majorsuccessesinhiscareersofar.D、Company
ShouldwesustaintheextensiveuseofEnglishasagloballanguage?Thishasbeenintenselydiscussedforyears.Thefollowing
MakeYourHolidaysMoreMeaningfulI.Whattodobeforetheholidayseason1)【T1】______aweeklycalendar【T1】______2)starteli
MakeYourHolidaysMoreMeaningfulI.Whattodobeforetheholidayseason1)【T1】______aweeklycalendar【T1】______2)starteli
Moderntheatreaudiencesarelessabletounderstandclassicalplaysthanpreviousgenerationsbecauseofadecliningknowledge
Youshouldremembertoavoid______inwhiteonthatoccasionbecauseotherswillthinkyouareimpolitetothebride.
Foryearsnow,oilreserveswereat______levelsbecauseofincreasingindustrialdemands.
随机试题
A.肝B.心C.脾D.肺E.肾与春气相应的是
(2012年中国政法大学考研真题)长虹公司与新月公司钢材买卖合同一案,长虹公司诉至区人民法院要求新月公司按照合同约定交付200吨钢材。在本案诉讼过程中,长虹公司发现新月公司可能随时转移放在仓库里的钢材。下列关于财产保全的表述哪一项是不正确的?(
案例十:张小姐于2007年为自己购买了一份终身生死两全险,与保险公司签订的合同中约定,保险费分期支付,保险金额20万元。2007年10月1日,张小姐首付5000元,保险合同生效。该合同规定,若被保险人60周岁前身故,则合同受益人会获得30万元保险金。根据
以下各项均为商业银行的负债,其中属于流动性负债的是()。
操作系统从哪几个方面对资源进行管理?主要完成什么工作?
班级成员在认识上、行动上保持高度一致,相互之间形成一定的依存性,而增强班级的凝聚力,推动班级的发展,是指班集体的基本特征应该具有()。
41,64,93,128,151,180,()
经济学家认为,经济学的产生源于资源的:
项目文档应发送给(55)。
A、Beefandsoup.B、Takeawalk.C、Havesupper.D、It’sdelicious.B本题问题为“晚饭后你经常做什么?”根据题意,只有选项B(去散步)是对问题的正确且合理的回答。
最新回复
(
0
)