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  3. Robbie’s Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Cus

Robbie’s Flowers 442 Hyde Lane Anderton, Michigan 48169 Order No.: 111902 Date of order: November 14 Cus

admin2012-04-26  16
问题 Robbie’s Flowers
442 Hyde Lane
Anderton, Michigan 48169
    Order No.:        111902
    Date of order:      November 14
    Customer:         Helen Botham
    Delivery address:    11-16 Carter Plaza
                Carter Road
                Anderton, Michigan
    Contact No.:       231-708-7807
    Order Details:      10 dozen red roses       $220
                10 dozen white lilies    $380
                8 dozen tulips         $210
                20 dozen daisies        $210
                Arrangement fee        $460
                Delivery fee          $65
                Value-added tax        $152.50
                                $1677.50
    Please note that, unless a specific request is made, all deliveries occur the day after the initial order is made. If you require a rush service, and you have not already indicated this preference while placing your order online or over the phone, please contact Robbie’s Flowers immediately at 231-809-8772. For all other inquiries, email robbies@velomail.com.
    From: helen.botham@sunnyevents.com
    To: robbies@velomail.com
    Subject: Invoice
    Hello,
    I placed an online order through the Robbie’s Flowers website early this morning. I received the delivery just a few moments ago. I am always impressed at your speedy service. I know I can rely on Robbie’s Flowers for last-minute jobs, which is great.
    However, there was a problem with this particular delivery. You have charged me for an arrangement fee, but all of the flowers came unarranged. This could potentially have been a big problem for me, as I am currently preparing for a big corporate function this evening. Luckily, though, I have a large team of workers here who are able to take care of this task.
    I hope that I will be compensated for the cost of arranging the flowers. I also expect that you will investigate this situation to find out why the error occurred. Unless you can reassure me of the quality of your service, I will hesitate to use your services in the future.
    Regards,
    Helen Botham
What does Ms. Botham request?
选项 A、A store credit
B、A partial refund
C、A sincere apology
D、A free delivery
答案B
解析
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