首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
A、They account for the largest proportion. B、90 percent of them are reasonable. C、Most of them are for delayed air tickets. D、Fe
admin
2014-11-27
54
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business malpractice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer; The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why did the number of complaints decrease last year according to the man?
10. What do customers complain about most often?
11. What does the man say about complaints about travel agency?
12. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://kaotiyun.com/show/gYv7777K
0
大学英语四级
相关试题推荐
Humansaresocialanimals,andmostofustreasureourrelationshipswithfamilyandfriends.An【B1】_____lineofresearchsugges
HappinessandSadnessHappinessandsadnessaretwomostbasicandfamiliarfeelingsforhumanbeings.Recently,peoplehave
Researchonfriendshiphasestablishedanumberoffacts,someinteresting,someevenuseful.Didyouknowthattheaveragestud
Thedictionarysaysatrendisakindofmovementordirection.Peoplearoundtheworldusedtheir【B1】______tobuygoods,commu
A、Buyingapaintinginthegallery.B、Commentingonapicture.C、Talkingaboutadisaster.D、Findingaplaceinthegallery.B行动
FreeSchoolMealsMillionsofAmericanschoolchildrenarereceivingfreeorlow-costmealsforthefirsttimeastheirparen
FreeSchoolMealsMillionsofAmericanschoolchildrenarereceivingfreeorlow-costmealsforthefirsttimeastheirparen
Forthispart,youareallowed30minutestowriteashortessayentitledShouldPrimarySchoolsOfferaForeignLanguageCourse
A、Pessimistic.B、Optimistic.C、Nervous.D、Indifferent.B信息明示题。对话中男士明确提到他对老年人的未来持乐观态度,之后还劝女士不要过于担心和紧张。
A、TheBritish.B、TheAmericans.C、TheRomans.D、TheRussians.C选项表明,本题考查某个国家的人,听音时注意留意不同国籍的人的相关情况,并听清问题问的是什么。短文中提到,罗马人首先使用记载式广告,
随机试题
用来测量细菌大小的单位是()
应用频率在20kHz以上的机械振动波作用于机体以治疗疾病的一种物理治疗方法。其原因何在
阴茎不具有乙状弯曲和阴茎骨的家畜是
患者,男,55岁,因患皮质醇增多症住院治疗,住院期间护士指导患者的饮食应满足
现代市场经济与古典自由市场经济区别的基本标示是()。
个人取得“劳务报酬所得”计算缴纳个人所得税时,执行定额和定率相结合的费用扣除方式。()
一个国家对进口商品,除了征收正常进口税外,还往往根据某种目的加征额外的进口税。这种加征的额外关税叫做进口附加税,其中包括()。
教学计划是教学活动的出发点和归宿,是教学流程的准绳,也是评价教学效果的依据。()
对于培养学生智力技能最具有现实意义的途径是()。
下列选项中,不属于法的实施方式的是()(2010年非法学综合课单选第15题)
最新回复
(
0
)