2. 外语
  3. Antoinette Ricks, Manager, Fiesta Catering 78 Park Avenue, Detroit, MI 48206 Dear Ms. Ricks, I am sending this letter to contes

Antoinette Ricks, Manager, Fiesta Catering 78 Park Avenue, Detroit, MI 48206 Dear Ms. Ricks, I am sending this letter to contes

admin2017-04-10  43
问题 Antoinette Ricks, Manager, Fiesta Catering
78 Park Avenue, Detroit, MI 48206
Dear Ms. Ricks,
I am sending this letter to contest the billing charges for the catering service you provided for Zaider Corporation last Saturday night. During the occasion, my staff noticed that the buffet menu differed from the one included in the package we had selected. In particular, the entrees were dishes included in Package B and not Package A, which is the more expensive menu. In spite of the error, your staff charged us the full price for Package A.
In addition, my guests were served only one round of soft drinks, even though our contract states that drinks would be unlimited at no extra charge. If my memory serves me right, you even told me that the upgrade was complimentary for regular clients, such as Zaider Corporation. I mentioned this to your head waiter, but he indicated that he was not told to provide bottomless drinks. As a result, the additional soft drinks consumed that night were charged to my running total.
I am seriously disappointed with what happened. I request that you personally look into the matter, as I will not submit my payment until the excess costs of the entrees and extra charges for the drinks have been deducted from the total. A copy of our contract is enclosed for your reference.
I look forward to your immediate action on the matter.
Katherine Bailey, Sales Manager, Zaider Corporation
Why did the waiter refuse to recognize the agreement between Ms. Ricks and Ms. Bailey?
选项 A、The catering service does not normally serve complimentary drinks.
B、He was not given specific instructions to do so.
C、He failed to contact Ms. Ricks and verify the contract.
D、There was an inadequate supply of beverages.
答案B
解析 本题是问为什么(Why)服务员拒绝承认贝莉女士与里克斯女士签订的协议。根据题干中的核心线索the waiter refuse to recognize the agreement定位到原文中的“I mentioned this to your head waiter，but he indicated that he was not told to provide bottomless drinks．”，可知贝莉女士没有跟领班服务员说过提供饮料的事，领班不知道饮料是免费无限量提供的，因此选(B)He was not given specific instructions to do so．。
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