首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to approach Reading Test Part Six • This part of the Reading Test tests your ability to identify additional or unnecessary w
How to approach Reading Test Part Six • This part of the Reading Test tests your ability to identify additional or unnecessary w
admin
2010-01-28
36
问题
How to approach Reading Test Part Six
• This part of the Reading Test tests your ability to identify additional or unnecessary words in a text.
• Most lines contain one extra word that makes the sentence incorrect.
• Read the whole text quickly to find out what it is about. As you read, try to identify the words that are incorrect.
• Then read the text again, and write down the extra words. Remember there will be only one extra word in a line, and some lines are correct.
• Read the text below about customer service.
• In most lines there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines are correct.
• For each numbered line 41 - 52, find the unnecessary word and then write the word in CAPITAL LETTERS on your Answer Sheet.
CUSTOMER SERVICE
Customer service has become such as an important competitive differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than resulting a reactive strategy, Excellent
44. service wins and keeps up customers. Service means extras - in terms
45. of product, care and information -customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. ’F’s of service still apply. It has yet to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. person may be a computer, and fast now means instantaneous. Flexibility remains key to survival.
选项
答案
CORRECT
解析
转载请注明原文地址:https://kaotiyun.com/show/iSKd777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
HowtoapproachSpeakingTestPartTwo•Inthispartofthetestyougiveashorttalk(approximatelyoneminute)onabusiness
HowtoapproachListeningTestPartTwo•InthispartoftheListeningTestyoulistentofiveshortmonologues,spokenbyfive
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
HowtoapproachListeningTestPartThree•InthispartoftheListeningTestyoulistentoalongconversationorinterviewan
HowtoapproachListeningTestPartTwo•InthispartoftheListeningTestyoulistentofiveshortmonologues,spokenbyfive
HowtoapproachListeningTestPartOne•InthispartoftheListeningTestyoulistentoamonologue,e.g.apresentation.•B
HowtoapproachListeningTestPartOne•InthispartoftheListeningTestyoulistentoamonologue,e.g.apresentation.•B
随机试题
Inordertolearnaforeignlanguagewell,itisnecessarytoovercomethefearofmakingmistakes.Iftheprimarygoaloflangu
简述海上损失的分类。
恶性黑色素瘤免疫组织化学染色可呈阳性的是
患儿,见脘腹胀满,肚腹作痛,痛则欲泻,泻后痛减,粪便酸臭,不思乳食,夜卧不安,舌苔厚腻。辨证为( )。
在安全防范系统调试检测中,不属于探测器调试检测的项目是()。
银行存款日记账的登记方法正确的有()。
某航空公司2019年年初总占地面积10000平方米,其中:公安局下辖派出所占用土地200平方米,单独建造的地下建筑用地1000平方米(已取得地下土地使用权证)。2019年5月经批准占用耕地500000平方米,并于当月办妥占用耕地手续,其中用
当儿童有不良行为发生后,我们将他立即置于一个单调、乏味的地方,直到定时器响了以后可以离开,这种行为改变的方法是______。
请仔细观察下图,并根据提供的信息回答问题。山东省2009年工业品出厂价格高于上年同期的有几个月?()
Marilyncamebackfromhervacationwith______armsandface.
最新回复
(
0
)