When will the phones be installed?

Man: I just talked to the phone company. They promised to have the new phones installed by Wednesday before noon.
Woman: Last week they said they would have it done by Monday afternoon, but it wasn’t.
Man: Well, you remember there was a mix-up with the order. They were here on time, but they brought the wrong kind of phone.
Woman: Yes, that was a big disappointment. I’m beginning to think this phone company isn’t very reliable. We’ve been waiting over a month to get those phones in place. I can’t believe that it’s taking so long.