2. 外语
  3. December 10th, 2010 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward its

December 10th, 2010 Dear Sirs, I know that your company has a reputation (声誉) for quality products and fairness toward its

admin2021-05-22  29
问题 December 10th, 2010
Dear Sirs,
    I know that your company has a reputation (声誉) for quality products and fairness toward its customers. Therefore, I’ m writing to ask for a replacement for a lawn mower(割草机).
    I bought the mower about half a year ago at the Watchung Discount Center, Watchung, Nebraska.  I’ m enclosing a copy of a receipt for the mower.
A month after I bought the lawn mower, the engine failed, and it was repaired under warranty (保修期). So far, I have had the engine repaired four times.
Now the engine has broken down again.
    I have already spent more than $ 300 on repairs, and I am beginning to seriously question the quality of your mowers.
    I am requesting that you replace this mower with a new one.
    I hope that you will live up to your reputation of the good customer service that has made your business successful.
                                                                           Faithfully,
                                                                            Rod Green
                       A Letter of Complaint
Purpose of the letter: requesting a【R1】________for a lawn mower
Time of purchase: about【R2】________ago
Trouble with the machine: 【R3】________
Times of repairs so far: 【R4】________
Money spent on repairs: more than【R5】________
【R1】
选项
答案replacement
解析 由题干中的提示词a lawn mower锁定信息在第一段第二句I’m writing to ask for a replacement for a lawn mower。阅读该句可知，该信函的目的是要求换一台割草机，故答案为replacement。
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