首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2011-06-29
81
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer’ "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, " People wanted revenge for ali the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.
It may be inferred from the passage that ______ .
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
由短文主题及第一段要点,尤其是第一段第3句,不难推知答案为A。
转载请注明原文地址:https://kaotiyun.com/show/jM6O777K
0
考博英语
相关试题推荐
ItispossibleforstudentstoobtainadvanceddegreesinEnglishwhileknowinglittleornothingabouttraditionalscholarlyme
Keysshouldneverbehiddenaroundthehousesincethieves______knowwheretolook.
Theeffectofthebabyboomontheschoolshelpedtomakepossibleashiftinthinkingabouttheroleofpubliceducationinthe
Thewonderswhichmedicalworkershavealreadybroughtaboutinthediagnosisandtreatmentofdiseasesuggestthatatimemayc
Itisnotunusualforchiefexecutivestocollectmillionsofdollarsayearinpay,stockoptions,andbonuses.Inthelastfif
Thenuclearageinwhichthehumanraceisliving,andmaysoonbedying,beganforthegeneralpublicwiththedroppingofana
Animportantvariableaffectingcommunicationacrossculturesisfateandpersonalresponsibility.1.Thisreferstothedegree
Themostdamningthingthatcanbesaidabouttheworld’shest-endowedandrichestcountryisthatitisnotonlynottheleader
Yesterdayyouwereacclaimed;todayyouare______.Isn’tlifefullofupsanddowns?
随机试题
A.低张性缺氧合并血液性缺氧 B.低张性缺氧合并循环性缺氧 C.低张性缺氧合并组织性缺氧 D.血液性缺氧合并循环性缺氧 E.循环性缺氧合并组织性缺氧严重贫血的产妇在产褥期合并严重炎
执业药师在合理用药方面应尽职责为()。
患者,女性,70岁。住院心电图监测时发生室性心动过速,心率172次/分,血压120/80mmHg,意识清楚,双肺呼吸音清晰,无湿啰音。首选的治疗药物是
日本RQ食品公司希望能够将方便面打入美国市场,可是,美国食品行业的市场调查权威机构所得出的调查评估结论认为:“由于美国人没有吃热汤面的饮食习惯,而是喜好汤面分食,汤面合一的方便面难以进入美国食品市场。”但是,RQ公司派出自己的专家进行实地调研,却得出了完全
下列选项中,属于持票人行使追索权时,可以请求被追索人支付的金额和费用的有()。
下列关于伊斯兰教说法不正确的是()。
影响内含增长率的因素有()。
下面不属于消费信用的基本形式是()。
在计算机硬件中,具有运算功能的设备是(5)。
A、Byteachingthemmoretest-takingskills.B、Bygivingthemmoresupervision.C、Byofferingthemcounselingcourses.D、Byassig
最新回复
(
0
)