首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear a speaker giving a group of managers advice on how to deal with conflicts. As you listen, for questions 1-12,
You will hear a speaker giving a group of managers advice on how to deal with conflicts. As you listen, for questions 1-12,
admin
2016-10-25
31
问题
You will hear a speaker giving a group of managers advice on how to deal with conflicts.
As you listen, for questions 1-12, complete the notes using up to three words or a number.
You will hear the recording twice.
What are conflicts?
【L1】Conflicts are especially common in ______life for it is difficult to establish good relationship with our fellow workers.
【L2】In a conflict, one party’s______will be sacrificed in order to safeguard that of the other.
【L3】Conflicts are not desirable in the work for it can undermine the______.
【L4】The supervisor should be skillful at stopping the______of conflicts.
【L5】The professional way to tackle conflicts is to make the problems______.
How to deal with conflicts?
【L6】When listening to the narration of both parties, the supervisor should try to find out what caused______.
【L7】In the end, the supervisor should tell employees clearly the______for everyone.
Different types of conflicts
【L8】No conflict can be ignored even when it remains a ______.
【L9】If the supervisor is one of the two parties of the conflict, he should also let the other point out his______.
【L10】When the supervisor is indirectly involved, he should employ his______to tackle the conflict.
【L11】The supervisor should always remember prevention is better than______.
【L12】A culture of______plays an important role in preventing a conflict.
【L10】
Woman: Good morning, ladies and gentlemen. My short talk today is about conflicts: what are conflicts, and how to deal with conflicts and different types of conflicts.
As we all know, it is not easy to get a-long well with others, especially colleagues. We often find that we are caught in various kinds of conflicts. Therefore, conflicts are normal in life, especially in professional life. A conflict is a problematic situation between at least two parties, where each party wishes its own interest will be fulfilled and thinks that this will happen at the cost of the other.
Since conflicts can easily damage the staff relationship, it is advisable to tackle conflicts rapidly. The supervisor should understand the art of preventing the escalation of conflicts, in a professional manner, by putting the problems open to discussion.
Next comes the question " how to deal with conflicts in a professional way". First, ask both parties to remain calm. Then find a suitable place where you can sit down and talk. Listen to what the employees say and try to pick up any underlying causes of unhappiness or stress. If necessary, question the employees in a calm way, put them at ease and give them the chance to speak freely. At last, the supervisor should say in other words what the employees said so that problems can be seen in a different way with focus on what would be a reasonable outcome for everyone!
There are three types of conflicts. In all cases, the supervisor can be an outsider or one of the two parties in the conflict(with the employees, a colleague, a superior, an outsider), and can be involved directly or indirectly.
When the supervisor is an outsider and the conflict remains limited to a disagreement, the best way is to talk it over! Don’t try to ignore or cover the disagreement for it may evolve into a crisis out of control.
Sometimes, the supervisor has been directly involved. Under this condition, both parties are supposed to let off steam and put emotions in words. They should say what the error of the other is and what should be changed very concretely. After that, they can negotiate to what both are prepared together and make arrangements and possibly fix these.
In the last case, the supervisor has been indirectly involved. Now, it is time for you to exert your power and influence to arbitrate. You’d better call upon laws, appointments, principles and traditions. The next step is to mediate. When you try to mediate, pay attention, the bottleneck is often the beginning of the conversation which one of the parties does not wish to talk. At that time, the following arguments might be helpful: "What if we do not talk?" or "It’s not a question of right or wrong, but of working together."
Though these tips can help to deal with conflicts, you should always be a-ware that prevention is better than cure. That is, you can avoid an escalation but it is easier to prevent a conflict. In order to achieve that, you’d better create a culture of openness and feedback and make sure all goes well in communication.
选项
答案
POWER AND INFLUENCE
解析
转载请注明原文地址:https://kaotiyun.com/show/jsKd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whatisthepurposeofthemeeting?
Whomostlikelyisthespeaker?
Whoisthespeakermostlikelytobe?
Whomostlikelyistalking?
Whataretherelationsbetweenthetwopersons?
Whereisthemanwaitingforhisinterview?
Whatarethespeakersmainlytalkingabout?
Whataretheytalkingabout?
A、 B、 C、 CBecauseusuallystatesareasonthatanswersawhyquestion.Choice(A)usesshirtbutdoesnota
A、 B、 C、 AHowaboutthefrontrowoffersasuggestionofwheretosit.Choice(B)answersthequestionwhen,not
随机试题
某市A外商投资企业(增值税一般纳税人),因拥有自己的核心自主知识产权,以境内、境外全部生产经营所得认定为高新技术企业。2020年生产经营情况如下:(1)取得产品不含税销售收入4500万元;出租2016年4月30日前取得的土地使用权,取得不含税租金收入10
已知点(5,2)为函数z=xy+的极值点,则a,b分别为()
IR序列成像时,不同组织对比度形成的主要决定因素是
评价氯化消毒效果的简便指标是
下列穴位中,最常用的保健穴是
枳壳中具有升压作用的成分为( )。
A、25%氯化钡溶液B、硝酸银试液C、硫酸D、硝酸E、碘化钾试液以下杂质检查项目所使用的试剂是易炭化物
某单位组织党员参加党史、党风廉政建设、科学发展观和业务能力四项培训,要求每名党员参加且只参加其中的两项。无论如何安排,都有至少5名党员参加的培训完全相同。问该单位至少有多少名党员?
把下面的六个图形分为两类,使每一类图形都有各自的共同特征或规律,分类正确的一项是:
下列关于运算符函数的描述中,错误的是()。
最新回复
(
0
)