首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
admin
2018-02-08
24
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】【T1】______
Don’t【T2】 your actions【T2】______
Makes your apology less【T3】【T3】______
Accuse people of misunderstanding you
2.【T4】【T4】______.
【T5】 apologies are meaningful and show your attention【T5】______
Avoid【T6】: impossible to address the issue【T6】______
3. Communication matters
Listen to others and stay【T7】【T7】______
If the other party is still upset,
take a【T8】【T8】______
redirect the conversation from【T9】【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】【T10】______
【T9】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret. [1]Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad."
[4]Next, accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout, express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me! " you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
negativity
解析
本题考查细节。录音提到,如果对方情绪依然低落(不适合沟通),可以把话题从消极的情绪中转移出来(redirect the conversation from negativity)。
转载请注明原文地址:https://kaotiyun.com/show/jwDK777K
0
专业英语四级
相关试题推荐
[A]accidentally[B]aggression[C]ambitious[D]commuters[E]conflict[F]enhanced[G]estimates[H]facilities[I]nuisances[J]owners[K]pro
HowtoBuildYourVocabularyEffectivelyVocabularyisthefoundationoflearningalanguage.Withoutit,noneoftheskill
TypeDpersonality,firstdefinedinthe’90s,ischaracterizedbyfeelingsofnegativity,depression,anxiety,stress,anger,a
Theplane______weflewtoCanadaisverycomfortable.
[A]community[B]compassion[C]describe[D]distractedly[E]documenting[F]drastic[G]immediate[H]increasingly[I]prescribe[J]protective
[A]community[B]compassion[C]describe[D]distractedly[E]documenting[F]drastic[G]immediate[H]increasingly[I]prescribe[J]protective
MakeYourHolidaysMoreMeaningfulI.Whattodobeforetheholidayseason1)【T1】______aweeklycalendar【T1】______2)starteli
Hestole,notbecauseheneededthemoneybadlybutbecauseheenjoyedstealing.Theitalicizedpartfunctionsasa(n)______int
A、Herbalmedicine.B、Sleepingpills.C、Drinkingmorewater.D、Listeningtomusic.D本题考查细节。由句(4—1)可知,女士说一些人吃草药调理,也有人吃安眠药来让自己在飞行中睡
A、Thebusdoesn’tcomeontime.B、Heforgetstosetthealarmclock.C、Thealarmclockgoeswrong.D、Itrainedheavilythismorn
随机试题
法国古典主义悲剧的创始人是_________。
A.腺泡细胞癌B.黏液表皮样癌C.腺样囊性癌D.上皮肌上皮癌E.导管癌在唾液腺恶性肿瘤中具有粉刺癌之称的是
我国1962年后开始形成的经济协作区包括西南区、华东区、中南区、()。
下面说法正确的是()。
根据资料,回答以下问题。2006年该省进出口总额约为()亿美元。
下列选项中,构成唐律“十恶”罪中不孝罪的有()。
函数z=f(x,y)在点(x0,y0)可偏导是函数z=f(x,y)在点(x0,y0)连续的().
下列关于μC/OS–II操作系统的陈述中,不正确的是()。
WehavequiteabitofinformationaboutancientEgyptianmedicine.Doctors’instructionshavebeenfoundtotellus【C1】______th
A、Hemissedit.B、Ittookoffat9:30.C、Itwasdelayed.D、Hewouldn’ttakeit.C对话中,女士询问男士为什么还在这里,是不是错过了航班;男士说不是,航班原定9:30起飞,但起飞
最新回复
(
0
)