首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
Apologize Effectively 1. Demonstrate your regret Admit you are【T1】【T1】______ Don’t【T2】 your actions【T2】______ Makes your apology
admin
2018-02-08
74
问题
Apologize Effectively
1. Demonstrate your regret
Admit you are【T1】【T1】______
Don’t【T2】 your actions【T2】______
Makes your apology less【T3】【T3】______
Accuse people of misunderstanding you
2.【T4】【T4】______.
【T5】 apologies are meaningful and show your attention【T5】______
Avoid【T6】: impossible to address the issue【T6】______
3. Communication matters
Listen to others and stay【T7】【T7】______
If the other party is still upset,
take a【T8】【T8】______
redirect the conversation from【T9】【T9】______
4. Conclusion
Apologizing isn’t easy, make it【T10】【T10】______
【T9】
Apologize Effectively
An apology is an expression of remorse for something you’ve done wrong, and serves as a way to repair a relationship after that wrongdoing. Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. An effective apology will communicate three things: regret, responsibility, and communication. Apologizing for a mistake might seem difficult, but it will help you repair and improve your relationships with others.
First of all, you need to demonstrate your regret. [1]Admit that you have realized that you were wrong and you are now regretful. [2]Remember always avoid justifying your actions. It’s natural to want to justify your actions when explaining them to another person. [3]However, presenting justifications will often obscure the meaning of an apology, because the other person may perceive the apology as insincere. Justifications may include claims that the person you hurt misunderstood you, such as "you took it the wrong way." They may also include denial of injury, such as "it wasn’t really that bad."
[4]Next, accept responsibility. Be as specific as possible when you accept responsibility. [5]Specific apologies are more likely to be meaningful to the other person, because they show that you have paid attention to the situation that hurt him.
[6]Try to avoid overgeneralizing. Saying something like "I’m a terrible person" is not true, and it isn’t attentive to the specific behavior or situation that caused the hurt. Overgeneralizing makes addressing the issue seem impossible; you can’t fix being a "terrible person" as easily as you can fix "not paying attention to someone else’s needs." For example, continue the apology by stating what, specifically, caused the hurt. "I deeply regret hurting your feelings yesterday. I feel terrible about causing you pain. I should never have snapped at you for picking me up late."
Third, communication matters most. Listen to the other person. The other person may want to express their feelings to you. She may still be upset. She may have more questions for you. [7]Do your best to stay calm and open.
If the other person is still upset with you, she/he may react in an unfavorable way. If the person yells or insults you, these negative feelings may prevent forgiveness from occurring. [8]Either take a timeout or try to redirect the conversation to a more productive topic.
[8]To take a timeout, express your empathy for the other person and offer them the choice. Try to avoid seeming like you’re blaming the other person. For example, "I clearly hurt you, and it seems like you’re upset right now. Would it be helpful to take a brief timeout? I want to understand where you are coming from, but I want you to feel comfortable."
[9]To redirect the conversation from negativity, try to learn specific behaviors that the other person wishes you had done instead of what you actually did. For example, if the other person says something like "You just never respect me! " you could respond by asking "What would help you feel that respect in the future?" or "What do you hope I would do differently next time?"
Apologizing is never easy, for both parties; thus, [10]try to make it as comfortable and effective as possible. Good luck!
选项
答案
negativity
解析
本题考查细节。录音提到,如果对方情绪依然低落(不适合沟通),可以把话题从消极的情绪中转移出来(redirect the conversation from negativity)。
转载请注明原文地址:https://kaotiyun.com/show/jwDK777K
0
专业英语四级
相关试题推荐
HowtoBuildYourVocabularyEffectivelyVocabularyisthefoundationoflearningalanguage.Withoutit,noneoftheskill
TypeDpersonality,firstdefinedinthe’90s,ischaracterizedbyfeelingsofnegativity,depression,anxiety,stress,anger,a
Theplane______weflewtoCanadaisverycomfortable.
—Haveyouevergonewater-skiingbefore?—Oh,yes,______.
A、Creatingasituationwherestudentscancomplain.B、Providingmodelcomplaintsforstudentstofollow.C、Analyzingthelanguag
EachtimeKristyIngramtakesarun,herappsareupandrunningbeforesheeventakesoff."IusetechnologyeverytimeIr
Whichofthefollowingbestexplainsthemeaningof"Shesaidweshouldfinishtheworkassoonaspossible"?
WhatIsGrit?MyquestionsWhyisn’tI.Q.theonlydifferencebetweenstudents?Whatisthekeyto【T1】?【T1】______MyR
BecauseImarriedaphotographer,oncewehadchildren,ourholidaycardsofcoursebecamevehiclesfortheircutenessandhisc
Thetenantmustbepreparedtodecoratethehouse______thetermsofthecontract.
随机试题
下列选项中不构成妨害清算罪的行为是()。
某工程量清单的工程数量有误,且减少量超过合同约定幅度,则进行结算时( )。
_________是学习音乐的基本动力,是学生与音乐保持密切联系、_________、用音乐美化人生的前提。
控制活动过程中,管理人员所在的部门、所处的管理层次不同,实施控制的主要任务也不尽相同。一般来说,()主要从事例行的、程序性的控制活动。
下列哪种因素可使TT4测定值升高
2008年1月真题下面是一段关于中医的辩论。请分析甲乙双方的论辩在概念、论证方法、论据及结论等方面的有效性,600字左右。甲:有人以中医不能被西方人普遍接受为理由,否定中医的科学性,我不赞同。西方人不能普遍接受中医是因为他们不理解中国的
设un(x)满足的和函数.
AAlwayssincethecreationofcelluloid,BplasticshavebeenfoundCtohaveDamultitudeofindustrialandcommercialuses.
TheparticularsymbolicsignificanceofthecavepaintingsinsouthwesternFranceismoreexplicitlyrevealed,perhaps,byther
Whata(translate)______reallydoesisexpressingotherpeople’sexactideainadifferentlanguage.
最新回复
(
0
)