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  3. Task 1 Staff Appraisal Scheme The newly appointed Human Resources Director of the company you work for is proposing to introduce

Task 1 Staff Appraisal Scheme The newly appointed Human Resources Director of the company you work for is proposing to introduce

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问题 Task 1 Staff Appraisal Scheme
The newly appointed Human Resources Director of the company you work for is proposing to introduce an appraisal scheme to assess the performance of staff. You have been asked for your opinion about the proposal.
Discuss, and decide together:
What the likely reactions from staff might be to the introduction of the scheme?
   How feedback should be given to staff on their performance?  
选项
答案Suggested discussion: Candidate A: ABC Company is going to introduce an appraisal scheme to assess the performance of staff. It is supposed to benefit both individual and company. Individual appraisals are not always very effective. People think that there are too many categories. They are not sure how the system works. They are not happy with the legal aspects. What the likely reactions staff might be to the introduction of the scheme? Candidate B: I think some employees would accept the appraisal scheme, hoping that introduction of the scheme will benefit both individual and company. Some would see it as an opportunity to improve their salary. Some others may dislike it. They don’t like the way they are assessed. Many more are doubtful about the value of the staff appraisal. Everybody works in teams these days. Team members share liability for results. And team leaders sense resentment between members. Teams much prefer to be awarded a group rating. We often find a complaint about the system of performance appraisals. What do you see the feedback on appraisal? I think the feedback on performance appraisal is most likely not so positive as the leaders expected. Candidate A: I agree with you. The staff appraisal is perhaps one of the biggest causes of dissatisfaction at work. In America, the unhappy workers even take their employers to court over appraisal interviews. Problems with appraisals can fall into two main areas—those arising from the scheme itself and those arising from the implementation and understanding of that scheme. Senior staff find difficult about doing appraisals. They have to listen to staff complaining about the company in the course of appraisal. Candidate B: Therefore, I suggest that before reversing the appraisal’s negative associations, an organization needs to pinpoint the underlying reasons, which have contributed to them. The management should give the employees the guidelines. These guidelines suggest that a successful scheme should have a clear appeal process, that any negative feedback should be accompanied by‘evidence’such as dates, times and outcomes and that, most importantly, ratings should reflect specific measurable elements of the job requirements. Candidate A: I suggest we should make some changes to current schemes. But how feedback should be given to staff on their performance? Candidate B: That’s the question we need to discuss and make decision. Yes, you’re right. Some changes to current schemes are simply a matter of logic. Candidate A: For instance, if employees are constantly encouraged to work in teams and to assume joint responsibility for their successes and failures, it makes little sense for the appraisals to focus on individuals, as this may lead to resentments and create divisions within the group. It is possible, and in some cases more suitable, to arrange appraisals where performance is rated for the group. Candidate B: And what’s more, staff members also need to be educated about the best way to approach appraisals. They are uncomfortable being asked to take on a more supportive role than they are used to without having had any training. I think it is advisable to give written feedback to most staff members. For some employees, it’s better to give them oral feedback on their performance in addition to the written one. Candidate A: Your idea is acceptable. However, those being appraised may see it as a chance to air their grievances and highlight the company’s failings rather than consider their own role. Therefore, the feedback given to staff should not be too negative. All in all, the appraisal needs to be positive.
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