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  3. Customer Service Department Northland Electronics Center 4022 First Street Wellington New Zealand Dear Northland Representative,

Customer Service Department Northland Electronics Center 4022 First Street Wellington New Zealand Dear Northland Representative,

admin2014-11-06  39
问题 Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
    I would like to share with you a positive experience I recently had with your company.
    On February 4, I ordered a DVD player and two DVDs from your online store. The【K4】______delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
    I waited another week to【K5】______any unexpected postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
    I would like to【K6】______my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
    Sincerely,
    Gavin Prigmore
【K4】
选项 A、estimate
B、estimated
C、estimation
D、estimating
答案B
解析 空格处应填入可以放在定冠词the和名词delivery line之间的形容词，B和D为正确答案的备选项。句子表示“预计的发货时间”，因此被动形式的B为正确答案。
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