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Attracting new customers and without maintaining good customer 【S1】______ relationship is the first and the outmost
Attracting new customers and without maintaining good customer 【S1】______ relationship is the first and the outmost
admin
2010-01-10
27
问题
Attracting new customers and without maintaining good customer 【S1】______
relationship is the first and the outmost task in any business success.
Because Customer Relationship Management or CRM is a strategy 【S2】______
that used to learn more about customers’ needs and behaviors in 【S3】______
order to develop stronger relationships with them. While CRM
software systems can automate many customer-related tasks, as 【S4】______
it is the transformation of business processes that makes for 【S5】______
your CRM success. The success of CRM implementation will
help that bring together information about customers, 【S6】______
and market trend, marketing and sales efforts and customer 【S7】______
service. As a result of proliferation of Web-based business application, 【S8】______
CRM utilizing Internet technology is an integral part of organizations’ 【S9】______
overall e-business strategies.
Because proper implementation of CRM system can improve the 【S10】______
process of identifying new customers, provide with better customer 【S11】______
support, make call centers and help desk more efficient, cross sell
products more effectively, shorten the time of closing for deals, and 【S12】______
integrate marketing and sales processes.
【S9】______
选项
答案
correct
解析
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