Why are store managers often the last to hear complaints? What contributes most to smoothing over issues with customers?

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问题 Why are store managers often the last to hear complaints?
What contributes most to smoothing over issues with customers?

选项 A、Manners of the salespeople.
B、Hiring of efficient employees.
C、Huge supply of goods for sale.
D、Design of the store layout.

答案A

解析细节题。题干中有最高级most，对应原文倒数第三段的more importantly。原文的信息为diplomatic(世故的，练达的)和polite(礼貌的)，[A]选项中的manners正好归纳了这两个单词，所以答案选[A]。本题与64题考查的都是定位能力。

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大学英语四级

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