A、They were too casual. B、They were too dressy. C、They were uncomfortable. D、They were not charming enough. C

M: May I help you?
W: Yes. I want to buy some shoes to replace the ones I’m wearing.
M: What’s wrong with them?
W: They are too old and shabby.
M: I can see that they have simply been worn out. Would you like the same color more or less?
W: Yes. And something a little less casual.
M: How about this light brown pair? They are similar to what you have, but a little bit dressier.
W: Yes. I was thinking of something along that line. I’ll try them on.
M: They certainly look charming.
W: The trouble is they feel uncomfortable.
M: Then try on this other pair in the similar style but by a different manufacturer.
W: These are much better. Do you have them in red?
M: Yes. Would you like both pairs?
W: Yes. If they won’t cost too much.
M: Oh, no, they won’t. The second pair is of half price. Shall I put them both in the box for you?
W: Just the red and the old ones. I’ll wear the new brown pair home.
Questions 9 to 11 are based on the conversation you have just heard.
9. What was the woman shopping for?
10. Why did the woman’s shoes look shabby?
11. What was wrong with the first pair of shoes the woman tried on?