首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Ask advice from a lawyer. B、Prosecute the company. C、Ask for a full refund. D、Require an apology. C
A、Ask advice from a lawyer. B、Prosecute the company. C、Ask for a full refund. D、Require an apology. C
admin
2021-07-23
108
问题
Here is a question for you. The customer is always right. Right?
Well, there was a time not so long ago when many businesses believed it, or at least claimed to believe it. The slogan is associated with the defunct Chicago-based department store Marshall Field’s, but many mid-20th century corporations embraced it, on the surface.
It’s also been used—and abused—by customers and businesses the world over. (20)Businesses invoke it to demonstrate their commitment to customer service, even when they don’t mean it: customers leverage it to get their way, even when they don’t deserve it. Is the customer always right? Here are some situations when they answer "yes":
First, when it costs nothing to let you have your way. Often, good service costs a company absolutely nothing. It’s a smile, a "thank you"—and when something goes wrong, an "I’m sorry. " A genuine apology is totally free and can go a long way towards making up for a bad customer experience. When an argument is easily resolved with an apology (even when the customer is wrong) then why can’t the customer be right?
Second, when the law is on your side. Companies often confuse their own policy for the law, and vice versa. For example: The law says that if a company doesn’t provide the service you paid for, it’s in breach of contract. That supersedes any company policy regarding refunds or replacements. (21) You don’t have to be a lawyer to know that if you didn’t get what you paid for, you deserve a full refund.
Third, when a company is obviously negligent. If the widget you bought breaks down or a company’s product falls woefully short of its promises, there’s no argument. You’re right, and you’re owed a refund or replacement. Again, companies hide behind contractual fine print, saying it’s not their "policy" to let you return the product, or they charge you a confiscatory "restocking" fee. But that assumes their product was what it was supposed to be.
Fourth, when a company can’t afford to lose your business. Right or wrong, if you’re the customer and you threaten to take your business elsewhere, it doesn’t matter—you are right. But only if the company has determined that you’re not worth losing. (22)Unfortunately, many companies fail to make that determination and let you take your business to a competitor, which may be just as well.
Questions 20 to 22 are based on the recording you have just heard.
20. Why do businesses invoke the slogan "the customer is always right"?
21. What can we do if we don’t get what we paid for?
22. What would most companies do if you threaten to take your business elsewhere?
选项
A、Ask advice from a lawyer.
B、Prosecute the company.
C、Ask for a full refund.
D、Require an apology.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/leJ7777K
0
大学英语六级
相关试题推荐
Forthispart,youareallowed30minutestowriteashortessayentitledOnlineShopping.Youshouldwriteatleast150wordsb
Forthispart,youareallowed30minutestowriteashortessayentitledOnCelebrityEndorsements.Youshouldwriteatleast1
A、Afitnessprogramofferedtothegeneralpublic.B、Aphysicalexercisetobuildupmuscles.C、Aprogramthatmakespeoplekeep
A、Thenewdevicescanreducethecheating.B、Thenewdevicesmakecheatingmucheasier.C、Thenewdeviceshasnothingtodowith
A、Thereisagreatdifferencebetweenreadingandlistening.B、Thereareeffectivewaystopracticetheproofreadingskill.C、Hi
A、Heisnotfollowingthecompleterecipe.B、Heismissingtherightpantocookthepizza.C、Heisusingthedirectionsforad
Oneofourexpectationsabouteducationisthatitwillpayoffintermsofupwardmobility.Historically,thecorrelationbetw
TrustMe,I’maRobot[A]Withrobotsnowemergingfromtheirindustrialcagesandmovingintohomesandworkplaces,roboticists
TrustMe,I’maRobot[A]Withrobotsnowemergingfromtheirindustrialcagesandmovingintohomesandworkplaces,roboticists
PresidentBarackObama’spicktoheadtheEnvironmentalProtectionAgency(EPA),LisaJackson,hasspent20yearsasanenvironme
随机试题
A.尿比重>1.020,尿钠<20mmol/LB.尿比重<1.020,尿钠>40mmol/LC.尿比重低,血中血细胞比容下降,补液后尿量每日仍<400ml/dD.尿比重>1.030。血细胞比容增加,补液后尿量显著增加E.每日尿量>1000m
有关公文印章的犯罪,以下说法正确的是()
甲将乙杀害,经鉴定甲系精神病人,检察院申请法院适用强制医疗程序。关于本案,下列哪一选项是正确的?(2016年卷二42题)
关于非法证据的排除,下列哪些说法是正确的?(2012年卷二67题,多选)
下列关于混凝土路面伸缩缝构造设计的表述,哪一条是错误的?[2004年第061题]
根据计量法,下列计量标准器具中,县级以上人民政府计量行政部门需要进行强制检定的有()。
生成性学习就是要训练学生对所阅读的东西产生一个_______,以加强其深层理解。
专政职能是发挥民主职能的社会基础。()
(2011上项管)甲乙两个公司在项目实施过程中,对合同的生效时间产生了分歧。仲裁机构调查时发现以下事实:①双方签署的合同上并没有对合同的生效日期做出规定;②双方签署合同的过程如下:乙公司在拟定好合同文本并签署后以邮寄的方式寄给甲公司,信封上盖有乙公司所在地
AlongwiththegrandviewoftheGreatWall,travelerstoPekingshouldn’tmisstryingthePekingRoastedDuck.Toenjoythefam
最新回复
(
0
)