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Airline delays may result in Aviation experts believe that the customer service of the major airlines
Airline delays may result in Aviation experts believe that the customer service of the major airlines
admin
2010-11-27
78
问题
Airline delays may result in
Aviation experts believe that the customer service of the major airlines
选项
A、is of little importance.
B、is close to that of low cost carriers.
C、decides whether they will survive.
D、should not be ignored.
答案
D
解析
本题问民航专家对大航空公司旅客服务的看法。文中提到,你在飞机上所受的待遇和你下一次选乘哪家航空公司的班机有很大关系。这是强调服务质量的重要。然后又说,虽然说服务不能代表一切(be-all),或者终结一切(end-all),服务不好也不会使航空公司破产,但当公司处于困境时,服务不好就帮不上什么大忙,这在婉转之中也道出了服务的重要。总之,客服虽然不能起决定性作用,但也起重大作用。因此"不应该被忽视"正确。不重要:和文意相反。和廉价航空公司的服务接近:文中说的是大航空公司的票价和廉价航空公司很接近,和旅客服务属于不同范畴。
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0
考研英语一
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