What is among the reasons why the man wants to return the item?

W: How can I help you?
M: I’d like to return this sweater for a refund. I bought it a week ago.
W: Well, what seems to be the problem?
M: Isn’t it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes.
W: I see what you mean, but did you follow the washing instructions? I think it says here ... right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in Chinese! And something else i The stitching is coming undone and the color faded from a nice dark blue to a seaweed green.
W: Listen, sir. What I can do is allow you to exchange the sweater for another one.
M: I don’t want to exchange it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can’t give you a refund. Anyway, you can only return items with a receipt within six days, and unfortunately, that was yesterday in your case.
M: But, your store was closed yesterday because of the national holiday. Listen, I give up. Your store policies are completely unreasonable, and how do you expect people to shop here?
W: You did... Ha, ha...
M: Take your sweater. You should open up a pet store and sell it as a dog sweater.