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  3. Every day, employees make decisions about whether to act like givers or like takers. When they act like givers, they contribute

Every day, employees make decisions about whether to act like givers or like takers. When they act like givers, they contribute

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问题     Every day, employees make decisions about whether to act like givers or like takers. When they act like givers, they contribute to others without seeking anything in return. They might offer assistance, share knowledge, or make valuable introductions. When they act like takers, they try to get other people to serve their ends while carefully guarding their own expertise and time.
    Organizations have a strong interest in fostering giving behavior. A willingness to help others achieve their goals lies at the heart of effective collaboration, innovation, quality improvement, and service excellence. In workplaces where such behavior becomes the norm, the benefits multiply quickly.
    But even as leaders recognize the importance of generous behavior and call for more of it, workers receive mixed messages about the advisability of acting in the interests of others. As a matter of fact, various situations put employees against one another, encouraging them to undercut rather than support their colleagues’ efforts. Even without a dog-eat-dog scoring system, strict description of responsibilities and a focus on individual performance metrics can cause a "not my job" mentality to take hold.
    As employees look around their organizations for models of success, they encounter further reasons to be wary of generosity. A study by the Stanford professor Frank Flynn highlighted this problem. When he examined patterns of favor exchange among the engineers in one company, he found that the least-productive engineers were givers—workers who had done many more favors for others than they’d received. I made a similar discovery in a study of salespeople: The ones who generated the least revenue reported a particularly strong concern for helping others.
    This creates a challenge for managers. Can they promote generosity without cutting into productivity and undermining fairness? How can they avoid creating situations where already-generous people give away too much of their attention while selfish coworkers feel they have even more license to take? How, in short, can they protect good people from being treated like doormats?
    Part of the solution must involve targeting the takers in the organization—providing incentives for them to collaborate and informing them of the consequences of refusing reasonable requests. But even more important, my research suggests, is helping the givers act on their generous impulses more productively. The key is for employees to gain a more subtle understanding of what generosity is and is not. Givers are better positioned to succeed when they distinguish generosity from three other attributes-timidity, availability, and empathy—that tend to travel with it.
By saying "being treated like doormats" (Para. 5), the author implies that ________.
选项 A、the takers have posed a challenge for the managers
B、the takers are praised for their high productivity
C、the givers have been unfairly taken advantage of
D、the givers have been blamed for low productivity
答案C
解析 根据题干中的being treated like doormats可定位到第五段第四句。解答本题的关键在于搞清楚该段第四句中的good people是指谁。该词对应的是上一句提到的already. generous people“慷慨的员工”，即givers。根据本段第三句中的give away too much“过于付出”， even more license to take “得寸进尺的索取”以及doormats意思的形象表达可知，C项为正确答案。A项中的challenge for the managers出现在第五段第一句，该句的this是指前一段中所提到的“工作无成效的人通常是给予者”这个问题，该问题给管理者提出了挑战，而非“索取者”给企业管理者提出挑战，故排除A项。本段乃至通篇都没有提到要嘉奖或指责员工的问题，故可排除B项和D项。
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