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  3. Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at

admin2022-12-09  149
问题     Once used largely in law enforcement, bodyworn cameras, or bodycams, have become de rigueur for employees who meet the public at their worst. Now they are coming to retail, where abuse by customers was rising before the pandemic and escalated during lockdowns. According to Usdaw, a shopworkers’ union, 90％ of workers were verbally abused in 2021 and 65％ were threatened with violence, up from 68％ and 43％, respectively, in 2019. Customers got angry when shop workers enforced mask mandates, social distancing or limits on purchases of toilet paper.
    In law enforcement, bodycams protect police from spurious complaints and citizens from abusive officers. In retail, they are largely a deterrent. Threatening to turn one on is often enough to calm an irate customer, says Claire, who used to work as a store manager.
    Fans of bodycams brush away privacy concerns. Claire says she threatened to turn hers on pretty much daily during the pandemic, but rarely actually needed to do so. And Britain is already rife with surveillance, having been an early and enthusiastic adopter of CCTV.
    But critics say bodycams are more invasive than CCTV. The camera is closer and the image resolution higher. Bodycams record audio, unlike most CCTV. Companies could use them to monitor staff. They could dip into footage for marketing analytics, or an employee might share footage of a celebrity customer—both privacy violations, says Robin Hopkins of llkbw Chambers, which specializes in commercial law. Abuse of retail staff is a pressing problem, says Sarah Gold of Projects by IF, a data firm. But increasing surveillance, and allowing private firms to hold the data, is a high price for customers to pay.
    Privacy fans may be fighting a losing battle. In 2020 Omdia, a retail pricing company, put the global market for bodycams at $540m, with four-fifths accounted for by law enforcement. By 2024 it expects the market to have grown to $700m, and law enforcement’s share to have fallen to half. Most customers are large retail chains—bodycams are pricey, at £200 — 800 ($260—1,050) each, depending on features, with data storage on top. That is prohibitive for most small retailers, says Andrew Goodacre of the British Independent Retailers Association.
    Pandemic restrictions are now being lifted. But companies are emphasising employee well-being more than before COVID-19 hit, says Marc Curtis of Fujitsu, an electronics group that sells bodycams for law enforcement and is eyeing the retail sector. Retailers are struggling to lure workers back to the storefront, with Brexit-induced labour shortages an added complication. Bodycams may be an invasion of customers’ privacy—but the trade-offs have tilted in shop workers’ favour.
It is implied in Paragraph 4 that the author________.
选项 A、considers bodycams a necessity for retail staff
B、is concerned about the safety of customer data
C、disagrees with critics about the negative impact of bodycams
D、is supportive of companies using footage for marketing analytics
答案B
解析 推断题。根据题干可定位至第四段。最后一句说But increasing surveillance, and allowing private firms to hold the data, is a high price for customers to pay (但加强监控，并允许私营公司持有数据，对顾客来说要付出高昂的代价)，在此句中，我们明显可以看出作者担心顾客数据的安全。B项为正确概括，故正确。A项属于无中生有，本段未提到作者是否认为随身摄录机是零售员工的必需品，故排除。C项属于主观臆断，批评者对随身摄录机负面影响提出看法，但我们无法推出作者对批评者的不赞同，故排除该选项。D项属于主观臆断，第五句说他们可以利用录像进行营销分析，但我们无法推出作者是否支持这种行为以及从事这种行为的公司，故排除该选项。故本题答案为B项。
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